HHC Construction

HHC warranties all service calls for one year. Unfortunately this customer did not contact HHC about any issues she was having. Customer initially called because her air conditioner was running but there was no cold air. After inspection and a performance diagnostic of the unit, we found the unit was low on R-22 refrigerant which won't be available in the near future . It is explained thoroughly to the customers that recharging a leaking system is a temporary fix until the leak can be properly repaired or a new unit purchased. It's like a leak in a car tire, you can have a slow leak or a fast leak . The refrigerant has the lubricant in it that protects the compressor motor and running a unit low on refrigerant can cause serious damage. No different then running a car low on oil. HHC gives our customers as many options as possible. Replace the old unit with the new unit that has 410A refrigerant that came out in 1991 as a replacement for R-22 or repair your current system which can be very expensive depending where the leak is . One of our most popular options especially for new customers, is to charge the system back up and operating properly. If it lasts throughout the season that is a good thing and could buy you more time before a replacement or a expensive repair is required. When HHC left this service call, the A/C unit was operating and cooling properly. HHC received no further calls from this customer regarding her A/C unit. HHC strives to try to repair the existing unit first so customers have more time to prepare for the cost of a replacement . Any issues would of been covered under warranty had we caused the failure. I am the owner of this company. I did the service call myself. I am sorry for her misfortune, but I can not speak for how other companies conduct their work or their employee skill levels. As I said before the unit was in proper working order and the customer was satisfied. No further contact was made to HHC regarding the failure of the unit.