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Learn about our screening process90% Recommended
35 Years In Business
Company Details
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: 8:00 AM - 4:00 PM
- Sun: 10:00 AM - 4:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Bathtub Liner or Shower Surround - Install or Replace
- Bathroom - Remodel
- Bathtub or Shower Install or Replace
- Windows
- Areas Served: Ohio (Columbus, Dayton, Cincinnati), Kentucky (Louisville, Lexington) and TN (Nashville)
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
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Showing 111-120 of 314 results
5.0
Kara W.
Ft Mitchell, KY
2/21/2022
They did a complete removal and replacement of our tub and shower. Everybody we have worked with has been responsive to all our questions and the products look great! Love that it has a lifetime warranty and we were able to take advantage of financing to make the project easier to afford.
4.0
Samantha C.
Louisville, KY
2/20/2022
Management was helpful
2.0
Kevin G.
Powell, OH
2/10/2022
Very subtle high pressure sales tactics. Almost refuses to leave without a contract. (breaks a chair spindle and does not tell me). Miscalculates the job after rushing through payment approval. Then hounded by finance officer daily to contact lender to approve new cost. After finally getting approval for new loan I hear nothing for over 2 months as expected job start date (as told to me during sales pitch) gets within 2 weeks. Finally send email to company seeking details and 3 days later get a reply telling me typical start time is 10-12 weeks from signature. Still waiting call to say they are ready to install.
Response from Company:
Hi Kevin, Thanks very much for your feedback. We reviewed the contract you signed on 11/26 and see that it states an estimated 12-14 weeks from signature to installation date. It looks like your materials came in last week and that your installation is in progress right now - very exciting! We are pleased that we were able begin your installation time as promised, and look forward to hearing about your installation experience. We have also taken your feedback about the sales experience back to our sales team so they can use it as a learning opportunity, and we are in the process of implementing new communication efforts to ensure we're staying in touch with our customers better leading up to the installation scheduling. Thank you very much for taking the time to share your thoughts. Customer feedback is incredibly valuable to us, and we use every bit of it to improve our processes. Thank you for trusting Improve it with your project, and please don't hesitate to reach out with any other concerns. Seth Cammeyer, President Improve it Home Remodeling
5.0
Barry M.
Dayton, OH
1/19/2022
They’re very thorough in their work and the warranty is very very good.
2.0
Betsy S.
Union, KY
1/14/2022
Hard to tell for sure how much was due to the pandemic, but we hired them in July/early August and the project is just now finished. One problem was getting the shower door. Our major concern was lack of communication from the company about delays or why things were slow. We had to initiate calls about what the schedule might be. The work done is fine. Having worked with other contractors, I feel their professionalism would be improved with clearer **scope of work** and timeline in the contract.
Response from Company:
Hi Betsy, Thanks very much for that feedback. We are in the process of revising our customer communications and truly value the insights you have shared here to help inform how and when we reach out to customers more regularly. We are having some trouble finding your customer record in our database. Could it be under a different name? Please feel free to contact us at info@improveitusa.com so we can ensure we're looking at the right scope of work for your project and addressing all your concerns. Thank you!
5.0
Edee J.
Columbus, OH
11/16/2021
We hired improve it! to replace the windows in the first floor of our 2 story home. Everyone was prompt to every appointment. The windows are easy to operate and improved the look of our home. Chris Harris, the designer was very courteous and did not use a high pressure sales tactics. He is a very friendly guy. The install team was here promptly and cleaned up after themselves. They took the time to explain the operation of the windows and the guarantee. We are real happy with our decision to replace the old windows.
5.0
Loretta S.
Louisville, KY
11/8/2021
I am very pleased with my new bath. The installers were amazing and very courteous. I was very comfortable with them being in my home.
3.0
Jeff C.
Blacklick, OH
10/12/2021
Ordered a shower replacement in April 2021 and probably will not be done until November 2021.
5.0
Jane S.
Troy, OH
10/8/2021
2 Bathrooms remodeled. Great job. Professional workers who were skilled and neat in their work. Had to have a service call 9 months after the completion for a minor problem and they came out , took care of it and were equally professional.
Response from Company:
That's great to hear, Jane! We always work to make sure your 5-Star Customer Experience doesn't end with the installation, and extends to your warranty whether your issue is big or small. Glad the team was able to help you out! Don't hesitate to call if anything else comes up.
4.5
Deborah T.
Lebanon Junction, KY
10/5/2021
The work itself was great, but it took way to long to get the install items.
Response from Company:
Hi Deborah - thanks for that feedback, Deborah! I know our team reached out to you by email and on the phone a couple of times over the summer to keep you updated on supply chain issues related to the pandemic. We truly appreciate your patience as worked through those delays, and are so glad you're pleased with the final result. Thanks for trusting us with your project!
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