- Residential Work
- Commercial Work
HomeAdvisor Screened & Approved
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Learn about our screening process95% Recommended
5 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
Achievements
Service Details
Areas of Expertise
- Water Removal
- Mold Removal
- smoke damage
- fire damage
Cost Information
- Free Estimates
- Credit Cards Accepted
- Claim This Deal
Save 15%
Save 15% on 15% off on any mold project over $1500
Reviews
Write a ReviewWhen they are talking to someone they should tell the truth, not tell what they think the other person want to hear and they should not lie. They need to be more accurate on when they are going to be doing the work and how long its going to take. Do not try to sell me something I do not need.
Vanda sorry for the experience you received. I would like to add the reason you feel that we tried to sell you something you did not need is not clear or accurate. We simply tried to assist you with insurance coverage for your roof. Your Insurance adjuster Eric [last name removed] from Farm Bureau advised that you did not need roof repair, and or mold remediation. I would suggest you call several roofers to get other opinions on if you do or not. I will look for a way to add photos so everyone can see our view of this review. You received a quote from another mold company for 4k for mold in your attic. Our bid was for $2750 for mold, and repairs to the ceiling that was caused by your roof leaking which was a big part of the mold damage along with improper ventilation. Please see the email sent to your adjuster as well. Dear Eric [last name removed], I trust this email finds you well. I am writing to bring your attention to some critical findings from our recent inspection at Vonda [last name removed]'s property. Attached, you will find a comprehensive set of photos that document the current state of her attic and roof. Firstly, the images of the mold in Vonda's attic reveal a pressing need for remediation. Our assessment indicates that this issue stems from a ventilation problem rather than the roof itself. However, this needs prompt attention to prevent further damage and ensure the well-being of the property. Additionally, we have included photos illustrating a separate concern related to the roof. There are visible signs of leakage and raised shingles, which, in our professional opinion, strongly suggests a need for roof replacement. We understand the potential limitations of coverage, but it is crucial to emphasize that Vonda is in urgent need of a resolution, whether it falls within the scope of our services or not. It has come to our attention that Vonda may have expressed concerns about the transparency of our communication. We want to assure you that we are committed to addressing these concerns and maintaining open lines of communication. The attached photos serve as tangible evidence of the issues at hand, reinforcing the necessity for immediate action. We kindly request that you reach out to Jeff at 989-402-7189 or jeff.m@911restoration.com to discuss these matters further. Your prompt attention to this situation is crucial, as we aim to resolve these issues swiftly for the well-being of our client, Vonda Barker. Thank you for your understanding and cooperation in this matter. We look forward to resolving these concerns collaboratively. Best regards, 911 Restoration Tri Cities Hi Eric I'm pretty sure from the photos you can see she definitely needs a roof, along with a serious mold issue.. The problem I have is that you told her we are trying to sell her something she doesn't need. You told her she didn't need a roof, and or mold remediation. This is exactly why we wanted to meet you on site to go over the issue. I just don't understand how a senior claims adjuster can tell a mutual customer that we trying to be unethical. I mean look at the photos you must have not even gone into the attic. It's clearly wet.. The shingles are raised, and or whatever reason. She had another estimate from another mold company that told her 4k for mold in the attic.. Did you know that? Vonda left us a negative review based on what you told her as well. At the end of the day it is sad that our mutual customer will continue to have mold issues till the roof is replaced based on your opinion..
We used them for two projects, a bathroom rebuild after a water problem and a separate new flooring installation project. The prices were very reasonable and Pat and Aaron do excellent work--and are friendly and easy to work with. We are very happy with the outcome!
This company was excellent! I cannot say enough good about them. Quick, polite, efficient, even helped with my home owners insurance claim! wonderful job, friendly, and really a great group of workers!
Very affordable and they were able to come out the next day
Very professional and kind they answered all of my questions and totally put me at ease with the whole process. Top notch crew my home looks better then ever!!! Would highly recommend. Jeff was amazing
Hi Kelly thank you for your kind words, and recommendation.
Jeff was easy to work with and I felt very comfortable with him.
Thanks Angle glad I could help.
This company was literally a life saver for me. I had two feet of water in my basement when I returned home from vacation. Jeff and his company responded immediately and started working. Their main concern was helping me with my situation. They did an amazing job removing the mess from my basement and returning it to an immaculate condition. Jeff has gone above and beyond what I could have expected. He has worked with uncooperative insurance companies and even took the time to meet with the insurance adjuster. Their kindness, empathy and professionalism can't be beat. I unconditionally recommend this top notch company!
Eric and Terry were Awesome. They showed me and explained everything at a level I could understand. In town trying to get things done and they did it quickly professionally yet took the time to make us feel like we were their only Customer. Highly recommend, definitely will hire 911 on any future projects.
Thanks Lori it was nice to work with you and your parents
They did a great job and protected surrounding areas so there wasnâ t a mess to clean up.
Glad we could help. Hope grandson is doing well.
I want to thank 911 Restoration for the amazing job they did on restoring the water damage and mold removal from my home recently. Within 20 minutes of phoning Home Advisor I received a call from Jeff Madison. He was at my residence within two hours assessing the damage. He had a crew out there the next morning. The crew spent several days with dehumidifiers and fans drying out the damaged area. With the flooring replaced, and the mold removed and treated and the reinstallation of the cabinets well underway , Michigan got the floods in Midland, Wixom Lake, and Edenville. I received a phone call from Jeff Madison letting us know that may be a delay getting our place finished up. I assured Jeff that a few more days without a kitchen sink was nothing compared to the devastation those people in the flood area had to endure. Well the job got done and we want to give a special Thumbs Up to 911 crewmember ANDREW, he takes pride in doing the job right, he is skilled, knowledgeable, and a hard worker. keep up the good work and Thanks Again Orv Hartung in Vassar Mi
It was a pleasure working with you Orville. Thanks for taking the time to write this review
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