ARS / Rescue Rooter Durham

Arrived on time, addressed our questions, performed the work perfectly, and was clear on possible future needs for our system. We recommend them and will use them again !

Very professional, confirmed and arrived when they said. Excellent customer service a little pricey, but was timely with the repair.

Technician was polite and courteous.

Very Respectful! Good work!

Excellent experience

Very quick to respond and efficient

ARS Rescue Rooter has the most unprofessional services that I have had to deal with! First, the technician advised that he would call me between Monday or Tuesday with the price of the repair, due to finding out if my unit was under warranty. However, I never received a callback! I had to callback customer service to find out the details. Once I was transferred a couple of times to different departments, I was then advised, after finally being connected to the parts department, the part was already ordered, not knowing if I could pay for the cost of the repair. However, my unit was still under warranty. The parts technician states we can be out there the following day, I advised I needed to schedule for Friday. The parts representative advised - We can do Friday with no problem - and was unable to provide a time and I would be contacted with a time. I was never contacted with that information. I had to make another call on Thursday afternoon to find out when someone would arrive. I was advised between 9 am and 11 am. I received one phone call at 9:45 am on Friday, stating the technician would be on the way and would call when en-route. Now, the time is 11:06 am, still received no call! I had to call customer service again, phone representative advised, I am sorry you are having to experience this and the technician is coming... Okay, ETA, rep states *I will need to contact dispatch* as if it was an imposition to him! Phone rep stated the tech is leaving Trinity NC and left at 10:05 am and should be pulling up momentarily. As I am typing this, it is 11:27 am, still no phone call or technician here. Please be warned, ARS does not follow through with there promises, very unprofessional, and does not deserve future business from anyone. I have other obligations to attend to, that is why it is crucial for a business to have a business standard of practice! I will not use ARS, Durham, NC again, nor would I recommend them to anyone. RUN!!!!

Very thorough. Great Job.

The replacement of my HVAC, was done professionally. It took longer than I expected, but didnt know if it was normal. Their clean up at the end was a bit slack. I would recommend them.

Finished the job on time. Only issue encountered was during the follow up.