Empire Today - Jacksonville

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The man was creepy, pushy, had no regard for what we were looking for in flooring. And the price was triple our previous estimate.

Lucas and his team finished our tile wood looking floors in two days! They did an amazing job and were professional.

They really worked with me because my father was in the hospital

I love my flooring

They were fast and cleaned there mess up afterwards

Half a star goes to the politeness of the workers they subcontract. The sales consultant made derogatory remarks, kept touching me, tried to get more money out of me after the sale, and would not take responsibility for himself. I needed the flooring done and liked the product so after reassurance from a sales manager, I went through with the job. Spent thousands upon thousands of dollars. The product itself looks beautiful, but the installation was done poorly. Huge, ugly gaps left at every transition. I was told by their installation manager that nothing could be done. I ended up fixing some of the defects myself with some quarter round, a knife, and some glue. Pathetic. The sales managers seemed eager to assist right up until they got payment verification. Since then, my messages have not been returned and I'm left to fix their poor work myself. If I could post pictures here, I would. Do not go with this company.

The work wasnâ t done according to the contract and I was promised a refund but was not given the full amount

The installation was fantastic, the installers were very good at what they do. We had one problem with the man that’s was over scheduling the work, we had our floors finished except for installing the carpet in the 3 bedrooms. The scheduler put us behind another project because it was a larger project, he actually told me it was a larger job than ours and he put them ahead of ours. I called the head office and actually spoke to a man over the projects and explained we didn’t understand why the scheduler put ours off for another project. Our floors were down to cement, we were ready to have it finished. He was so nice, had them at our home the next day or so and gave us a discount to make up for the scheduler’s actions. We felt that was a very caring man.

Installers did not speak English, so it was hard to communicate. No pre-walk through inspectionit or after- installation walk through. It was unanticipated messy installation. No follow-up from company.