Empire Today - Phoenix

Install was great, but the installers pulled a towel rack off the wall in our bathroom tried to repair it covered with towels and did not tell us that they did it. I have called Empire numerous times to resolve and keep getting told they will return call have not received callback and it has been 3 weeks so I have filed a complaint with the BBB and Arizona ROC maybe that will light a fire under their A$$.

Very professional.

Our tile installer was awesome. Very detailed oriented.

Customer centric employees!

Not bad. Not great. I did like that the installers moved all the furniture where the carpet was being installed and put it back. Just would have liked to had better padding & carpet. Sales guy convinced me other installers would charge more and had longer fulfillment and wait times. Who knows if that?s the case. It?s been a little over a year since having the carpet installed and it?s showing it?s wear already unfortunately.

Very responsive and affordable.

You get what you pay for!

Empire was a week late after numerous failures on committed time for installation. Numerous call to customer service to no avail. Installer finally arrive 3 hours late on the 4th appointment. Left my home absolutely filthy scraps and carpet fibers every where without an attempt to clean. Inside of my garage also filthy. Installer spun tires in driveway and landscaping after coming in and accusing me and my painter of stealing his half drank juice. Again numerous calls to customer service. Empire is a company that I would steer away from unless you had no other choice. If you want unprofessional, undependable and not holding to commitments, then this is the one for you.

Worst flooring company I have ever worked with (I remodel homes for a living - I am telling all my contractor buddies and real estate agents to avoid this company). Initial carpet installation date was 10/4 and they were supposed to do 5 bedrooms, 5 closets, and a small linen closet. The installers noticed a bad seam which they pointed out to me; thankfully because it was a noticeable bad seam from the warehouse. They packed up and said they would be out the next day at 11am. The next day I had to call at 3pm to ask WTF? They told me they never planned to be out on Tuesday but instead Wednesday (which didn't work for me because I had other work). They came out Thursday but didn't bring enough carpet to finish all 5 rooms. Again the install team told me they would be back tomorrow first thing in the morning. Guess what? No show, no call again. I call in and I'm told they don't have any more of that carpet in AZ and the earliest it can come from CA is next Wednesday. They finally finish up on that next Wednesday but don't bother cleaning up anything. I understand that shit happens buy the lack of communication is unprofessional. Avoid like the plague.

Empire was the worst company and I only wish I had known how horrible they would be to work with, the carpet co they use did an ok job, it was the tile co they used that I had a big problem with, they tiled the wrong rooms, they left the job unfinished, and not to mention the mess all over the walls and appliances. The sales rep was almost impossible to get ahold of. I Would NEVER recommend Empire to anyone!!