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Learn about our screening process100% Recommended
1 Year In Business
Company Details
- Veteran Owned
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Achievements
Service Details
Areas of Expertise
- Water & Mold Removal and Restoration
- Mold Remediation
- Emergency Water Removal
- Professional Steam Cleaning Services for Ranges, Mattresses, Tile Grout, etc.
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
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Showing 11-14 of 14 results
5.0
Amanda Y.
Vienna, VA
12/15/2023
We cannot say enough good things about FailSafe! Very professional, flexible, and worked with our budget. Dealing with mold is stressful, but they communicated with us and kept us updated on the progress throughout the whole project. The job was completed in a timely manner. They truly did a phenomenal job and we would not hesitate to use their services again in the future.
Response from Company:
Thank you Amanda. We know it was a frustrating time for you and your wonderful family. You have been amazing to work with, and we appreciate your honesty and open-ness during the restoration process. We couldnt ask for better people to work with.
5.0
Margaret L.
Montclair, VA
12/8/2023
Failsafe was great to work with; very professional, courteous and on-time! Joseph explained everything in detail before, during and afterwards. His excellent customer service was very encouraging. Overall we were very satisfied with their services.
Response from Company:
Thank you Margaret. It was a pleasure doing business with you, and we truly thank you for allowing us to earn your trust.
5.0
Ashley W.
Hampton, VA
11/20/2023
We are stationed in Alaska, but own a home in Hampton, Virginia. We discovered an ongoing bathroom leak that caused a moisture issue and water damage. FailSafe was referred to us by a friend, and despite our being outside of their service location, they still agreed to service our issue. We had to coordinate with the renters of our house, and Joseph was prompt and on-time. The team was professional and nothing-but-courteous to our tenants. They got right to work. Joe took all the measurements, photos, work plan, and estimate, to send electronically for our review and signature. It made everything convenient, and they executed the work as promised with daily updates. We really appreciate the long distance coordination. Our house is on the water, so these sort of problems could likely rise again in the future. I will not hesitate to go with them again. Flexible, courteous, and highly recommended!
Response from Company:
Thank you so much for the kind words. We hope we resolved your homes issue. If not, we will travel to help you and your wonderful family.
5.0
Julianna G.
Virginia Beach, VA
11/9/2023
Wonderful Experience! Joseph from FailSafe arrived as promised. He used specialized equipment and an iPad to identify and locate our issue. It only took an hour to get us our estimate. We fixed a gutter issue that created a water problem in our wall. Joe offered solutions and we tried the least intrusive option. One note, he was professional, knowledgeableâ ¦. and did little, appreciated things like wearing shoe coverings. The technicians laid floor coverings and setup a containment area with equipment as discussed. We appreciated the focus on keeping air and surrounding areas cleanâ ¦.. great experience, good pricing and payment options. Everything was done by iPad regarding document signing and payment. Thank you Joe and the Team!
Response from Company:
It was a pleasure to work with you. Very courteous during a hard. time. While we never want anything to happen like that again, we will be there in a second if you ever need this type of work again.
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