- Residential Work
Corporate Account
This company is a corporate account and is not screened by HomeAdvisor.
Learn about our screening process88% Recommended
17 Years In Business
Company Details
Hours
- Mon: 7:00 AM - 9:00 PM
- Tue: 7:00 AM - 9:00 PM
- Wed: 7:00 AM - 9:00 PM
- Thu: 7:00 AM - 9:00 PM
- Fri: 7:00 AM - 9:00 PM
- Sat: 8:00 AM - 6:00 PM
- Sun: 10:00 AM - 7:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Basement Waterproofing
- Foundation Repair
- Crawl Space Repair
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 31-35 of 35 results
0.50
John N.
Westland, MI
8/5/2021
If I could give a ZERO star review to your Livonia office I would. The following letter was sent to my Inspector at the Livonia office, and he replied: I have forwarded your email up the chain of management. Thought this job was done 6 months ago. The Genord family sold the business but the same management is intact. Nothing I can say to fix this. Everyone is reviewing it today. That response was on July 20, 2021, and still have not been contacted by upper Management. The letter is below. I have tried getting a contact number for the Owner(s) of your company to let them know that the wait time on completing my job has not only been excessive, it has also been very unreasonable. I recently reached out through your website using the available chatbox and was told to contact the Livonia office. I have tried calling your office multiple times over the last 12 plus months and always end up listening to a recording bashing other companies for tearing up basements and yards but never completing the job. Well, that is exactly what has happened to me! So many things went wrong that I eventually quit calling and decided that maybe our business relationship was damaged to the point of no return. Here is a reminder in case you do not remember me. Your crew came out as scheduled in 2020, started the demo, and then informed me that they would have to come back because you did not have an approved permit to complete the job. I contacted you 40 days later and you emailed me back stating that you thought the job was already completed. Your crew came out 2 additional times (as did Miss Dig) and still never completed the job. The last time that your crew came out a member of your crew informed my wife that the sump pump was only operating at 20% because the pit was never wrapped and it was filling with sand. The crew member then told my wife that he wrapped it as best as he could but was only able to cover it on 3 sides. Not exactly what I thought I was paying for. The last time your crew was out they took their floor coverings and shovel when they left leading me to believe that they would probably not be returning. I eventually ended up shoveling up the piles of dirt that were left on my back lawn and I filled in the trench that was left all the way across my yard so that my loved ones wouldn't break a leg. This past winter was a real treat with water pumping onto my back lawn and no place to go. Trust me, this letter could be on for multiple pages and crafted with much more detail, but I will spare us both the pain. I am hopeful that you can come up with a reasonable solution to your company fails to provide the service that we agreed upon. Forgotten Customer
Response from Company:
Hello. Thank you for bringing this to our attention. We apologize for the issues that occurred. We have brought your comments to our management team attention and our manager will reach out to you. - Foundation Systems of Michigan.
5.0
Ben S.
Ann Arbor, MI
7/11/2021
Great inspection experience! They recommended an easy and inexpensive solution. They didn't try to upsell me for things I didn't need.
Response from Company:
Hello! Thank you for this stellar review. We are glad he provided you with a great inspection. - Foundation Systems of Michigan.
5.0
Margaret W.
Ann Arbor, MI
5/28/2021
Everyone I have ever worked with at FSM has been incredibly friendly, helpful and professional.
Response from Company:
Hi! Thank you for giving us this feedback. We're glad we were able to provide you with a solution for your home. - Foundation Systems of Michigan
5.0
Norma K.
White Lake, MI
5/27/2021
FSM came out to do annual sump pump maintenance. I am so thankful for their patience in answering my questions, their thoroughness in performance and their professional attitude toward customers.
Response from Company:
Hello! Thank you so for this stellar review. We're glad he provided you with an excellent service. ? Foundation Systems of Michigan
4.0
James K.
Livonia, MI
5/26/2021
Arrived on time, helped me solve my problem and set about installing what needed to be done. All working fine.
Response from Company:
Hi! Thank you very much for taking the time to share this review. We're glad we were able to provide you with a great experience. - Foundation Systems of Michigan.
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