Grapids Heating & Cooling, Inc.

Everyone was very professional, prompt, courteous and also explained the problem in an understandable way.

All employees that I had contact with were very professional in their conversations with me and in their work. They cleanup nicely after their work day is completed. Very friendly and helpful in answering my questions.

They had an excellent response time to come and work on furnace.

Had a furnace, central air conditioner, and hot water heater replaced. Grapids was very prompt, and their representatives were very helpful and friendly. They were very sensitive to my having no air conditioning and got the work done quickly during peak time of year.

Excellent customer service!

These guys are very professional. They did a thorough job troubleshooting and gave a detailed written estimate. So why not recommend them? Here's the rest of the story. I called them on the weekend. They answered and it was not an answering service with someone who does t know an AC unit from a big brown box. It was an employee who was very knowledgable. This place could be the best AC business I. Town if they chRged their customers commensurate with the work they performed. My issue needed up being a bad capacitor which is a very common problem. I have changed these in 3 out of the 4 homes I have owned in the last 10 years. Process: three screws for mounting cover, remove three leads from old capacitor, losses clip screw, replace capacitor and reinstall in reverse order. Time is 5 minutes. Capacitor cost is $14.99 on eBay. They charged me $254 of which $89 was service call. I don't care if everyone else is charging ridiculous prices in the area, that doesn't mean you have to be unethical like the rest. In addition to this, they wanted to charge me $200 to clean my AC compressor unit coils. Come on guys, you're killing me over here. $200 for something I did with a hose in 13 minutes and no, it's not rocket science. Honesty is both in the work and the price. You want more info, feel free to call me. 4053062337. Ada.

My Polaris Water Heater needed the blower motor replacing. I could not find a local Polaris dealer in Michigan to service the unit. I called several plumbing and cooling companies, but none seem to have any experience with Polaris except for Grapids. Erik came out removed the blower and found another part that needed to be replaced. When the part came in, Erik came back and got the parts installed. Erik did a professional job of getting my heat and hot water back. Thanks, Erik...

Engineer was nice and knowledgeable. They came out the next day and was able to fix my unit for a fair cost.

Very professional and solved my problem!

done the job on time . job well done.