Lonestar Landscape Management

Disappointing Outcome and Misleading Communication by Lonestar Landscape Management I recently hired Lonestar Landscape Management based on their timely and seemingly reliable service offer. I was disappointed in the outcome. Initially, my experience was positive; they showed up on time and brought the materials for the job. I was led to believe that I was in good hands. However, my satisfaction quickly turned into dissatisfaction. The core of the issue lies in the retaining wall project they undertook for my yard. Prior to starting, I was sent a text message with a picture stating that my retaining wall would look similar to the attached picture of a finished retaining wall with a cap and that my retaining wall would just be a different colors Unfortunately, the final product did not match the promised example. The workmen also damaged the backyard drainage system and did not repair it. After the crew declared the work â complete,I told the owners it looked unfinished. The owners informed me that the project looked unfinished because the crew ran out of materials so they returned to the job and installed more rock; however, the project still looked unfinished. The wall did not have a cap like the picture in the original text. When I told the owners the wall was not complete and did not look like the picture, I was told the picture was just sent to show me something â similarâ and to achieve the look in the initial picture would require additional services at an extra cost. They insisted that the discrepancies were due to the condition of my yard, not their craftsmanship, and claimed for the first time that further grading and enhancements were needed to achieve the look of the wall pictured in the original text.I am disappointed not only with the unfinished and messy look of the retaining wall and the damage to my drainage system but also with the companys lack of concern for customer satisfaction, follow-through and transparency. The service advertised and initially agreed upon was not delivered, and now I have to spend more money to get the result I already paid this company to do. The additional expenses and the hassle of dealing with their justifications have left me regretting my choice to hire them.

The owner Zach, his crew leader Alejandro, and the whole crew were top notch. My finished job is exactly what we wanted, and they were patient with me and willing to help me decide what I wanted to do. The work is excellent, the price was more than fair, and the workers were polite and courteous. I can't recommend them enough.

I was ecstatic with the work performed by Lonestar Landscape Management. Our yard had never been maintained or had irrigation prior to moving in. Not only was the entire scope of work completed thoroughly, but they also ensured that my vision of what my yard would look like came to fruition. I'm very thankful that they listened and followed through in a timely fashion on what they said they would do. I would use them again and highly recommend them to anyone.