Universal Garage Door Services, LLC

WOW! I am so glad i went to Home Adviser and found your company. Preston called when he was 30 minutes out, as promised. He arrived at 10 AM, as promised. He reviewed the problem, told me what he was going to do, and fixed it, then he noticed the lift cables were gone, he replaced them, re-aligned the tracks, changed the bottom brackets, and even put a new gear on the track arrangement so the lift worked. He was very efficient, answered my questions as he was working, and very professional. I could not have asked for better service. In the time I have been in this house (32 years), the garage door has always been "jumpy" at the bottom. He explained, as he re-aligned the track, that the miss-alignment was the cause of this issue. It works better then it ever has! I am more than willing to recommend your company to anyone that asks! Again, great service, and yes I will post this review on HA's site as well. Thanks Again, A satisfied customer, Bob Hartman West Jordan, UT.

I was very pleased with the service person.

I got a call early the day after posting (late at night), and they were able to schedule for my convenience that same day. This was very nice. They quoted a single spring replacement price, but upon arrival I was told they would have to replace with 2 springs, and that this was a safer configuration. It felt a little like a bait-and-switch, but he explained how a single spring was more dangerous when it breaks, so I was ok with the dual-spring solution.

dependable, great communication,

They were fast and professional. Kyle, the technician, was very likable and easy to work with. Got the job done quickly and the door looks and works great! I recommend anyone use them.

Very knowledgeable and stuck with it until he figured out the problem

Preston (the Service Pro) from Universal Garage Door Services called to ask if it was ok for him to arrive 30 minutes before the appointed time. On arrival Preston went right to work. He made sure the work order and my expectations were in sync. They were exactly. Preston completed the job and cleaned up quicker than I thought possible. He explained how the new opener worked and answered all my questions . Pamela the office manager and Preston the Pro were great to work with. Very professional and friendly. I recommend Universal Garage Door Services to everyone.

He said he would come back later and do the installation that same day. Even though he had a long day, he showed up and stayed and finished the job!

Helpful and respectful.

Phone quote for the work was half of what was invoiced.