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Learn about our screening process89% Recommended
6 Years In Business
Company Details
Hours
- Mon: 8:00 AM - 5:00 PM
- Tue: 8:00 AM - 5:00 PM
- Wed: 8:00 AM - 5:00 PM
- Thu: 8:00 AM - 5:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Appliances
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
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Showing 1-10 of 66 results
3.0
Terry O.
Taylors, SC
5/13/2023
The service was good overall. The service Tech was professional and the Office was excellent dealing with the appointment and with follow up after the work was completed. The only negative issue I had was that the Service Tech did not level the front legs of the dishwasher which were 100% up for removal of the unit. This required me to complete this task which took about 30 min. This issue is reflected in the scores. I understand that this was an oversite and I would recommend using them again.
Response from Company:
Thank you for this feedback, Terry. And you are correct, this was certainly an oversight, and I apologize for that. Please know that we would have been happy to come back and address this for you if you had called us back. And certainly there would be no charge associated with that trip. We appreciate your recognition of the situation and your recommendation. Thank you for using Mr. Appliance!
5.0
Ethan G.
Easley, SC
5/2/2023
Both Igor and Nico did a professional job. They were professionals and did quality work. They took their time in solving my clothes washing machine. I would recommend them and hire them again in the future. Awesome Job!
0.50
Liviu E.
Simpsonville, SC
2/10/2022
They came, did not fix the problem. Call them back, ask for help. Totally unresponsive. Call them back to come in, and They felt offended and refuse to help or even discuss. I do not see them in any business too long. Disappointed.
Response from Company:
Thank you for this feedback. I am sorry that you did not have a positive experience with us. The machine was working properly when we left the initial appointment. When you called back to say that it was still not working and that you wanted a new appliance, we tried to explain how the warranty process works and where our lines of responsibility begin and end with the manufacturer. When that answer was not what you were looking for, your reaction was not pleasant. It was our decision as a company, based on how the matter was handled by you, to no longer be involved with this manufacturer warranty situation. We notified the manufacturer that it would be best that another servicer work with you going forward. We hope this situation is resolved for you soon, but not by us. Thank you.
4.5
Joshua J.
Greer, SC
5/25/2021
Fast, quick, and efficient. Our dryer is operating in the way that it should...quietly!
5.0
Frank P.
Greenville, SC
4/2/2021
Good response and Ramon did a great job in unfreezing my freezer . Good price too
Response from Company:
Thank you for the great feedback! We are lucky to have Ramon as part of our team. So glad we could get that taken care of for you. Thank you for using Mr. Appliance.
4.5
Ct C.
Simpsonville, SC
3/13/2021
Easy to communicate with. Replaced the defrosting heater on my fridge. First time didn’t take. It was installed wrong. They came out and repaired it again free of charge. No problems since.
Response from Company:
Thank you for your feedback!! We will never state that we are perfect. Everyone makes mistakes, But what we will promise is to make the situation right if something does not go as planned. I'm glad we were able to make it right for you. Thank you for using Mr. Appliance.
3.0
Donald G.
Taylors, SC
3/11/2021
Ninety five dollars is a lot of money to pay for *service fee* and work was not done. Tech says he was not able to complete work. Mentioned need a new appliance. Refer me to purchase one and have them install.
Response from Company:
Thank you for your feedback, Donald. I'm sorry that we did not fully meet your expectations. In looking at the notes associated with your service visit, while we were not able to fully remove the dishwasher from its location due to a trim board running across the front of it, we were still able to diagnose the problem. Our assessment was that the cost of the needed repair on this dishwasher far exceeded to value of your current unit or in-kind replacement. Our recommendation, based on the age and condition of the current dishwasher, was to purchase a new one. Lastly, it would appear that we actually referred you to a different company to install a new unit that can best address the trim board. We would be happy to discuss any additional questions or concerns you may have regarding this service call. Thank you. Mr. Appliance.
5.0
Susan R.
Simpsonville, SC
2/6/2021
Knowledgeable and thorough good job
Response from Company:
Thank you for the review! We greatly appreciate the support. We were happy to help get your refrigerator working again!
5.0
Shannon M.
Greenville, SC
12/28/2020
they are so very quick. they done it on the same day that i request it.
5.0
Tom C.
Easley, SC
8/2/2020
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