One Hour Air Conditioning & Heating - Naples

We use them for yearly maintenance and are generally happy with their service. They gave us a competitive price, weren't the lowest or the highest, but they were honest and held their numbers. I was surprised how quickly they were able to do the installation.

AC unit was purchased for a new property and we were told by the tech who came out for the service call that they had been there before to repair the old unit. He also said the previous owner had requested and received a quote for the recommended replacement of the SAC unit, but did not go ahead and order the unit. We requested records of this sequence of events and were told they did not have them, did not keep them. I find it difficult to believe that prior service records were not kept. We were trying to secure information to see if we had any recourse to go to the previous owner and suggest or prove that the poor condition of the AC unit was not disclosed at the time the Purchase and Sale was executed. We were not assisted at all by One Hour management in our attempt to go forward with a complaint. Perhaps we should have been less trusting when told that the repair and quote records would be shared with us. We were happy with the technicians, the supervisor on the job site and the quality of the work. We were and are not happy with the failure of One Hour to assist us with our complaint against the seller of the property. Don't say one thing to a customer and not follow through,. That is not good "customer service"

Technician was very professional and attentive. He gave me different options and provided input on all. Will have to replace ac at some point and would not hesitate in hiring this company.

My regular a.c. guy was unable to come due to injury BUT what a nice surprise One Hour A.C was , timely and efficient

Fine

maintenance check

Very pleased with initial consultation and with installation. Dino, Gary, and Austin are friendly and professional.

I found One Hour AC in a Home Advisor search and was impressed with their high reviews. Our technician, Gino, was extremely helpful, friendly, and professional. He performed an annual A/C maintenance and answered my many questions about periodic maintenance and other services available through One Hour. I could not be more pleased with the quality of the work and am comfortable with using these folks in the future without hesitation. Highly recommend the

I was screwed around for 3 hours waiting for Anette to show up. She never came. Then I waited 2 more hours before Shawn showed up and did, what seemed to be, a good and thorough cleaning. He explained carefully what he had done and advised me how to avoid the problem in the future.