Phillips Home Improvements

The entire experience with Phillips was a positive one. James, their sales rep took plenty of time to assess needed repairs and work up and explain the bid. Rodrigo and Jorge were very efficient, took great care to mask and protect surfaces that were not being painted, and made sure they cleaned up each day. The only glitch was in the contrast color for the doors. They had the wrong color paint (due simply to transposed digits in the color number - an easy mistake to make,) but came back the very next day and repainted the doors with the correct color. I would recommend Phillips any time.

Good crew / project supervision.

They did an excellent job at a fair price.

They did a good job and the customer service is great. This is for my gutters installation.

Professional company, did a great job.

Consistent with the majority of these reviews, my experience with this company was awful. These guys are not very good at project management, communication, or customer service. They could really not care less about your specific job and they will not hesitate to demonstrate that at every turn. I needed less than 120 feet of gutters put up without anything taken down. They made me wait three weeks to get the initial estimate and then cancelled an hour before. Returned the next week and left a quote and when I accepted the bid, they told me the job would be scheduled in 5 weeks. 6 weeks passed and when I called my sales rep, he told me that he forgot to ask me what color gutter I wanted. Not sure why he wouldn't assume that I would want it to be the same color as the other 1200 feet of gutter but whatever. This was the first example of several in which he would make it clear that I nor my home were of any importance to him. I picked the color and waited another 5 weeks before calling them back and getting the runaround about "truck breakdowns" and "unexpected weather" and "issues" at other jobs that caused a delay for the start of my project. He promised me that my project would be completed the following week. Contacted his office on Thursday when nobody had showed up all week and they ensured me someone would be out the following day. Of course, nobody showed up the next day either. And of course, nobody called to tell me anything. I texted David to see what the deal was and he unsurprisingly simply ignored my text. We had been texting back and forth throughout this process so it's not like it was an unexpected communication medium. I also called but didn't bother to leave a message as this company does not care to try to keep your business. The job at my place should take a crew less than 1 hour and if they are unable to manage this small project, I would be terrified at the work they would do for a larger project. They had three months to complete a 1 hour project at my home but were too incompetent to figure it out. I eventually called and cancelled the project before it began so I fortunately cannot speak to their work product but I wouldn't be surprised if it was as sloppy as their customer service. Pick anyone else.

I still have paint drippings in my kitchen on my cabinets. I had them do gutter work, and exterior and interior painting, and I had to have them come and repaint some places. They switched supervisors on me half way through the project, and I had to call and ask when they would be back to finish. Was not very happy with the process, but I am happy with the work.

They were unable to do the job based on minimum pricing, but did refer me to another provider.