Premier Pool Renovations, Inc.

Premier resurfaced our in-ground pool, replaced the diving board and did a fabulous job. We also used them to re-do the decking around the pool, for which they used a subcontractor (which we agreed to in advance). Unfortunately, the subcontractor did a terrible job on the stamped concrete deck. They left our yard a mess and the job unfinished. HOWEVER, Premier stood behind their contract 100%. They contacted another decking company, had the decking completely re-done, upgraded and as an extra bonus, resurfaced our drive where the original sub had spilled concrete. Premier worked with us all summer to ensure the job was done right, to our satisfaction. While it took considerably longer than anticipated, Premier went above and beyond to help and stayed with us throughout. Amy was wonderful (although I believe she's since left the company). I only hope they hire a replacement who will be as conscientious as she was. Premier has a customer for life, if I ever need additional repairs or work done on our poo.

They are were unbelievable! They completed our pool was ahead of schedule. Everything was completed and clean and truly just perfect.

A painful/frustrating experience that was many weeks behind with little/no communication from the company. Lack of customer service. I had to constantly chase them to get any updates and when I did get hold of them, the answer was telling me of another delay. Part of the project was installing new lights and because they didn't ask what system we used, they installed the wrong ones.

I hired Premier Pools to remodel my pool -- the work is to be completed in the spring of 2019. The estimate and proposal process was easy. Dan answered all of my questions and customized the design to match what we wanted. Looking forward to transforming our backyard! I will update the review when the work is compete.

was very professional.

Please post. As of 7/25/2017 nothing has changed: Contracted with this company on March 1st 2016 to renovate my pool and pool deck with a completion date of mid May 2016. We were able to use the pool at the end of June. This is August 7th 2016 and the pool is still not complete. There are issues with the plaster at one of the pool returns & in the spa not being poured correctly around the jets and stones sticking up from the bottom of the spa. The pool cover anchors still need to be installed. I have been trying to get a schedule for 5 weeks now and as of this past Thursday they are failing to respond. Their previous responses: "we have to check with the service guy who was out"; "we are very busy with other customers"; the Thursday prior to this past one was "they still needed to talk to their service guy, but would be out the next day (Friday). Lack of communication, quality of service, follow-up, customer service and project management are all huge negative issues with this company.

The folks at Premier Pool were very responsive to our needs and inquiries. Were off schedule a few days due to 1 day of rain, but the pool looks great. Only issues revolve around some areas of "clean up". Driveway was a bit scarred due to the weight of the truck. Had to have a leak fixed in skimmer, and debris from cement removal was dumped in back of yard. Would have appreciated been asked "where" to put the debris. All in all a VERY POSITIVE experience. Pool has been running for 6 days and we are following instructions and it looks great.

They came in with the best. They did a great job.

We had a schedule for them to start and they did not show, After numerous calls and emails they called back and said they were very busy and could not get to us till next week, that did not happen either, after a lot of rain days, and phone calls we finally were able to get them in after saying we want our deposit back and are going to another contractor. we are a Hotel that is open 24/7, opening the pool on a date, HAS to happen, While they were here I was told by my staff that one guy stood around all day on his phone, The look of the finished product is not really what I expected from what we were told it would look like

My wife had already gotten estimate from Premier last year. We moved forward on Friday and the work is almost complete. The 3 crews that have been here have been great. Very Pleased.