- Residential Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process38 Years In Business
Company Details
- Bilingual
Hours
- Mon: 8:00 AM - 4:00 PM
- Tue: 8:00 AM - 4:00 PM
- Wed: 8:00 AM - 4:00 PM
- Thu: 8:00 AM - 4:00 PM
- Fri: 8:00 AM - 4:00 PM
- Sat: 9:00 AM - 5:00 PM
- Sun: Closed
View All Details & Credentials
Service Details
Areas of Expertise
- Decks
- Screen Rooms
- Patios
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-5 of 5 results
1.0
John Brunette
Google Review
3/7/2024
I'm sure they do good business so your mileage may vary. However, how do you come door to door to ask about providing a quote for a deck and not show for the scheduled appointment to provide a quote. They specifically asked to have both my wife and I home and for an hour of our time for the appointment and even made us confirm the day before but never showed. No call that they couldn't make it or to reschedule. Things happen but the lack of communication I find unprofessional to say the least.
Response from Company:
Dear Mr. Brunette, We sincerely apologize for this mistake - this was a slip up on our end with a process not being followed properly, and we have taken action to correct this process so that this can not happen again. However, there are no acceptable excuses. I want you to know that we understand that both you and your wife's time are valuable, and that is not something we take for granted. We strive to deliver a world-class experience to everyone, and we clearly failed to do so for you and your wife. We would love it if you could find a way to give us another chance, but we also recognize that that is not something we've earned. We hope to hear from you soon, and if you do decide to give us another chance, I will be sure to speak to our representatives about adding an additional discount to your estimate. I assure you that we won't drop the ball again. Thank you for your consideration, Sam Miller President
5.0
Ed
Google Review
3/7/2024
From the initial meeting to the last day of the project, the level of professionalism was great. The crew was very respectful to our home and the work is worth it. We are happy that we decided to go with Prince William Home Improvement and I would recommend them to anyone else.
Response from Company:
Hi, Ed. Your feedback is highly appreciated. Thank you for the review!
5.0
Charloette Huffman
Google Review
3/5/2024
This is an amazing company that does everything right! They have the best crews doing the work... its beyond what we dreamed of!!!!
Response from Company:
Hi, Charloette. We appreciate the kind words and are glad we could provide you with a positive experience!
5.0
Rosemary Brown
Google Review
3/1/2024
We invested in an outdoor build (2nd story deck, screened room, under deck pavers) going on 15 years ago. I noticed the Trec pieces were popping up. Called for an estimate to see what repairs would cost. They came out, found rotting wood. Reached out to us about the warranty on our original wood with a plan. They worked with the original suppliers to get warranty replacement wood. Fixed and repaired through warranty! While some people think the company can be expensive compared to others, this is the 2nd time we had warranty work done and covered. The crew were respectful. Kept us informed on progress. Cleaned up (including leaves we had under deck in the area they worked). Awesome interaction overall. I highly recommend.
Response from Company:
Hi, Rosemary. Thanks for taking the time to share your positive experience. We truly appreciate it!
5.0
Warren Greene
Google Review
2/22/2024
We recently had our wooden deck replaced with Trex and added a screened in porch. We were very satisfied with our experience with Prince William Home Improvement (PWHI). The initial sales representative, Mr. Jeffrey Seidel, was easy to work with and very attentive to our vision of what our deck should look like. The administrative staff member, Ms. Cra’Shae Curry, tasked with staffing the deck plans for HOA approval is the best we have ever worked with. Additionally, the day-to-day updates from Ms. Patti McConnell were very good and informative though out the construction process. The almost daily face-to-face interaction with the quality control point of contact, Mr. Christipher Jackson, was greatly appreciated and informative. The demolition and construction crews were excellent, they are true craftsmen. The subcontractors: electrical and gutter installers were very polite, respectful, and very skilled craftsmen. We strongly recommend PWHI for anyone looking to make home improvements.
Response from Company:
Hi, Warren. We are thrilled to learn that you had a positive experience with us!
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