- Residential Work
HomeAdvisor Screened & Approved
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Learn about our screening process91% Recommended
35 Years In Business
Company Details
Hours
- Mon: 8:00 AM - 4:00 PM
- Tue: 8:00 AM - 4:00 PM
- Wed: 8:00 AM - 4:00 PM
- Thu: 8:00 AM - 4:00 PM
- Fri: 8:00 AM - 4:00 PM
- Sat: Closed
- Sun: Closed
Achievements
Service Details
Areas of Expertise
- Concrete Flat work
- Driveways
- Patios
- Concrete Replacement
- Overlays
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a ReviewI hired Sam the Concrete Man to replace my driveway and porch and steps last August 2018. There were imperfections in the driveway (it is a 4-car driveway and it dips to the center, not level), however it looks OK. The porch and steps were terrible. The porch sides were not straight, the front edge of the porch bowed (placed a flat board across the front edge and when it touched in the middle it did not touch on either side, left or right). The steps were even worse; they were not level, they dipped in the middle. When I called them to come look at the work, at first I was told it looks like the steps got away from them. The sealer was so thick, the porch and steps ALWAYS looked like it just rained (wet). Sam s originally said that we would let the sealer cure and if I still was not happy, they would tear them out and replace. Well, I was not happy, and they did not stand up to their word. My yard was torn up by equipment, 2/3 in the front. I was told that my yard was very healthy and it will grow back, they also said they would bring topsoil for the damage and I never saw any dirt. At corporate, I think he was corporate, it was suggested that I get a railing to help hide the way they looked. I asked two of the higher ups if they would put the porch & steps at their house and neither one answered. I strongly recommend that you get another contractor. I had to hire another contractor for more money and I now have a beautiful porch and steps. Cincinnati, OH
Our goal is the total satisfaction of our customers and I'm sorry we missed the mark. To be fair, this was resolved over a year ago and we were under the impression that we had made things right, so we are surprised to see this review. We are an honest and hardworking company that prides ourselves on quality work and this is why we did not charge for the porch and steps, plus we gave an additional discount for your inconvenience. To our knowledge the driveway was perfect and you were 100% satisfied and thus wasn't an issue. We would like to apologize again for your negative experience and wish you all the best.
Good job done on new driveway and back porch. Prompt response for estimate and a good crew that did the ground prep and poured the slabs, all done in one day.
Thank you for your 5 star review!
The workmanship on our outdoor steps was outstanding. We love our new steps. However, the communication from the company was not great on several occasions. I think they had more work than they could handle due to an anniversary special discount deal. But, the men worked hard & finished up the steps quickly.
I'm sorry to learn we missed the mark with communication. I appreciate you bringing this to our attention as this type of feedback helps us grow and improve! Many Thanks for choosing Sam the Concrete Man.
Rudy was always available for questions. The front office was very knowledgeable and quick to provide a response to questions. The work crew was nice and cleaned up the job site. We had a family party on the patio two weeks after the job and the extra room was wonderful. Thank you!
Fantastic to hear! We appreciate you sharing your experience with Sam the Concrete Man.
This was a complete tear out of walkway and front porch. It was stamped and colored in 2 days. We needed help to figure out what exactly to do, and what colors would look best. They were professional and helpful and it turned out very nice.
Thank you for the glowing review!
Professional service. Work done exactly as proposed.
Many Thanks!
no additional feedback
Thank you the 5 star rating!
We are really enjoying the patio
Thank you for choosing Sam the Concrete Man! Enjoy your new Patio!
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Thank you for the 5 star rating
I had a lot of estimates. Sam&s was at the Garden Show and he is on your list. I thought I made the right choice. I did not. They came on time, broke up the old concrete, framed it in. Good so far! The concrete truck came and they poured it in a timely way. then everything went south. The most important part was awful. It was to be a brush finish with a sealant applied. the finish is very rough with a lot if tiny holes. The sealant is sprayed on and it got on my siding and it will not come off. I didnt see this until the next day as I could not get into the backyard. The sealant was a hit and miss. Mostly miss. It rained the next day it seemed to disappear and is spotty. I waited a week before I called them to make sure it was dry. I called my sales rep and he didnt come but he sent Todd the supervisor. He was rude and did not see anything wrong. He said it had to cure for a year. Told me I was expecting a different outcome. I told to leave, I think he was not the least bit interested in the subject. It is rough and difficult to walk on. I saw job with the brush finish. it was perfect. Mine doesnt even come close. I would never use them again. I called the sales rep again. Ask him to come and look at it, told him I was going to give them a bad review on HomeAdvisor. He did not return my call or come and look. This not a happy ending.
We would like to apologize for your negative experience. Our goal is total satisfaction of our customers and to provide a positive experience and I am sorry we missed the mark.
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