VIP Pools

The owner is on the job and makes sure that his team is following the correct process.

Timely, efficient and worked with my schedule

I asked to have the old pool cover removed. That meant removed from the premises. For $600 I expected this. I was told after it was removed that my contract did not include disposing of the old cover. Never saw a contract Would not have hired this company if I knew this. Instead, they rolled it to the curb. My trash removal did not have a service to pick it up. I had to cut it up, which was very tedious, and dirty and I was too old to be burdened with this. Why I hired them to do this job in full, but they failed me.

Paul, you and your team are truly wonderful. Thank you so much for all you’ve done!

Amazing gentlemen! They cleaned a very dirty, somewhat neglected pool (had to let prior pool guy go for a number of reasons) so pool sat for three weeks without filter and VIP spent hours here cleaning it until it was crystal clean. Hoping to get them here soon for my opening.

Great service at the right price. This will be my go-to company for all my pool needs from this point on.

did a great job closing my pool. They knew what they were doing. Pleasant, friendly, efficient and professional. I will hire them in spring to open my pool

Excellent service by an adult who cared

I had a very bad experience with VIP pools with my opening AND closing last season. I called to schedule a date to open in early May and spoke to Paul, the owner. They no-showed on the day they were supposed to come out after I confirmed with them that morning. I left another voicemail at 5 pm. No return phone call, no communication after I stayed home all day waiting for them. I emailed him and expressed how disappointed I was with their lack of customer service and said I was going to look elsewhere for my pool opening. He apologized and asked for another chance to prove that the incident was not indicative of his company's quality. So I did. He came the second time and was able to complete the opening. I also asked him about a different spa cover because my current one doesn't cover the surface entirely and lets leaves fall in. He took pictures and said he would look into other cover options and get back to me. He then told me to leave the filter running continuously until the water is completely clear which I did and kept it on for about a week. However, after I started setting the filter on a timer each day, I noticed that my spa would drain empty after the filter turned off each evening and would refill after it would come back on in the morning. I emailed Paul asking about this which concerned me because I didn't know if it was a malfunction of the equipment or what and that letting the surface dry out could cause damage. I never got a response. I had to troubleshoot/google the problem online and figured out the answer for myself. It was due to a switch on the equipment that was left in a certain position. There was no mention to me about this and what to expect. As a side note, Paul also said he balanced the pool at the opening which when I started testing on my own a couple days after opening, found that the pH was way high off the charts. By this time, I had already paid for both the opening and closing as a package was starting to regret that decision. When it was time to schedule the closing, I again called and spoke to Paul to set a date. AGAIN, they were a no show. I was fed up this time and sent him a text and reminded him that it happened at opening as well. He called back, again apologizing. I was having none of it this time. He asked me to name a date and time and he would be there. I said first job of the morning the next day. He agreed. But guess what? NO SHOW AGAIN! I called later that morning, left a message that I wanted my money back for closing. Only after that did someone show up. Excuses were flying, with the team that showed up saying that they were just called and told to come and then Paul saying later that he didn't know why they were late because the company just had a meeting that morning and they were supposed to come right after. At this point, I just wanted to get the job done and be done with them. I also asked about the spa cover options and he had no response, saying the compa

My pool opening became a bit complicated. When his team did not resolve all issues on their first visit, Paul came out and corrected all issues himself. Solid customer service.