Visionary Outdoor Rooms

I hired Jake to put in a fence for me in January 2022. I already had the back fence done and just needed the two sides done. He quoted me $6,679.84. My neighbor offered to pay 50 % of our shared fence. In fact, I gave my neighbor Jake info so they could use him for there other side of their yard for a fence too. Therefore, I was expecting to only pay a total for my fence of $5,009.88 because like I said my neighbor was paying 50% of our shared side which is a total of $1,669.96. Jake pulled a quick one on both me and my neighbor and when he was done with the project he charged us each $6,293.91. This is $1,284.03 over what we were each supposed to pay. Next issue is that Jake has been taxing all of his customers 8.81% sales tax on labor which is illegal. He can only tax materials, NOT labor. Therefore, I would encourage past customers to reach out to him to get refunds for taxed labor. I did not bring this to his attention until April 2022 so anyone who used him before this was taxed illegally. Third issue is that he put the fence post through my sprinkler system. I texted him April 23rd to see if he would not mind stopping by to fix the issue. He replied the same day and stated, Yes. I can try to fix that here this week. I will let you know which days 10 days goes by before he reaches out. At this point I already had issues which him not following through, communicating properly, or responding appropriately and I was having a path put in where the leak was post pointing this project until the issue was fixed. It is also now May 2nd and I still am unable to water my yard and am worried it will die on me. I had to pay another company $300 to come fix it. Fourth issue is that the gates that he installed do not open or close. The gates lag and the latches do not line up. Immediately when he put the unique latches on I asked him to put on the standard latch because I could not open the gates with the latches he put on. I either messaged him or told him in person a total of 3 or 4 times about this issue and he never fixed it. I had to purchase the equipment myself and perform the labor myself of redoing the fence gates. I gave him work, I had my neighbor use him, I add my Uncle Dan use him for a fence (which he hates the gates too and had to redo them as well), my other Aunt Darcy and Uncle Tory use him for a fence and if I had to do it all over again I would have used someone else and never have given him business from my other family members. My family had to reach out to Jake to get refunds/returns on the labor that he taxed them too. Lastly, Jake was supposed to install trees and put in a path for me. I gave him a budget that I could afford. He gave me two options to choose from. I did not like either but he did not put in the work to send multiple different options. Instead I had to put in all the work for looking for what I wanted. Then he scrutinized me by saying that I was wanting things for under value which was not the case at all. I gave him a budget of around $20,000 to work with, he was going over the cost of what I could afford, when I would ask for other option he would give me none but imply that I was not wanting to pay for the materials for what they were worth. Bottom line, I do not recommend Jake. He and Pierce are the only two workers. He is way in over his head. He has become too busy that he is loosing qualities that I saw in the beginning which was a bright future, swift responses, great customer service and fairness. Now he never answers his phone, does not email back in a timely manner, does not text back appropriately, and is one of the worst communicators I have come by.

This is our second project with them. It was to repair about 50 feet of wooden fence...mainly the posts while reusing the fence slats and rehanging two gates. Excellent work and professional. Jake and Pierce gave a good estimate and schedule and stuck to it. They also communicated along the way to make sure we were in on any decisions. Will call them for any outside work involving bricks, cement, wood, etc or inside work building rooms etc.

They were fantastic, Came when they said they would, Were very, and explained everything they were doing. Answered any and all questions I had. They also were very friendly with my dogs

Great service. They had competitive pricing and was able to come out quickly and replace two fence doors. Job was well done!

very professional, worked fast, cleaned up area when done, very polite ,

The guys at Visionary Outdoor Rooms were incredibly professional, responsive and did great work. I would recommend them for any job!

Jake and Pierce were perfect. They are personable, knowledgable, resourceful and they communicated well. They replaced the posts on my grape arbor without disturbing the grape vines. They replaced the pavers better than they were. They only removed the pavers that needed to be removed to do the work. They knew exactly how to do it. They ran into an issue and solved it without a problem. Excellent workmanship. Their plan was right on and they were able to accommodate small changes based on circumstances. Don't have anywhere else do your project.

Do not waste your time calling anyone else....just call these guys. They were polite, prompt, let me know what was going on plus they did a great job plus they were reasonable. I HIGHLY RECOMMEND them. I will certainly use them again. They did retaining wall repair - did not see that as a selection for service/project. I

Couldn't be happier! From start to finish, a perfect experience. Jake really is a Pro! :)

Prompt service. Detailed plan. Excellent workmanship. We are very happy with the landscaping and front step railing Jake Arenz installed for us!