Empire Home Remodeling

Our rep Alec was very professional, knowledgeable and just a pleasant person to talk with. He explained all our options for our bow kitchen window. We had looked at other companies but settled on Empire. Thank You Alec and Empire! Only rated quality of work a 1 as we don't have the window yet. We will review again after our window is installed..

Alec is wonderful! He came in and explained the whole process from start to finish. He was professional and patient. I highly recommend this company!

Met with Alec about 3 windows. He was so enthused and confident about the windows his company sells, we agreed to go with them. Price was good, time out for delivery seemed good. Alec was very easy to work with, explained everything we needed to know. Thanks and can't wait for the windows.

My husband and I were extremely impressed with the professionalism of sales representative, Dontay for Empire Home Remodeling. He took his time to explain the procedure of installing, selecting the materials, going over the warranty and was patient and clearly answered all of our questions in purchasing our future two new bathroom shower/bath units and new window. He assured us on the quality and durability of the product we purchased and experience of the installation team that will be making a dream bathrooms a reality. They come with impeccable recommendations from other customers on BBB website. We look forward to working with this exceptional company.

Conducting business during the COVID-19 pandemic has been a challenge for the majority of companies. I appreciate Empires commitment to open communication during delays and obstacles. The installer, Ray, went above and beyond to complete the project. We are happy with the final results.

Excellent work. I will hire again!

We had a great experience with Empire installing new replacement windows in our house. The windows are great quality and the installation was excellent. The installers were professional, courteous and did an excellent job installing the windows and cleaned up all debris. They also wiped down the windows before leaving. The sales, office and production staff communicated what was happening and the ETA for the job and verified that all our needs were met. I would definitely use Empire again for other projects in the future. Great job!

Do not use these guys. I hired them for a simple patio door and kitchen window replacement. The salesman told me it would be done in a few hours. They had to fire the first crew because they left and never finished the job. They sent a different installer out a week later to finish. 2 months later, the new window will not latch and I discovered 2 storms they **installed** were hanging uncaulked by a couple of screws. They sent out someone to look at the window and he recommended replacing the sashes. The guy was also supposed to complete installing 2 storm windows that were left hanging by a couple screws by the original crew. Of course, he did not have any screws with him! 6 weeks later he returned with new sashes (after I called them, they never call me). They made the window problem worse. The guy said they would get the manufacturer involved. When I called to check status a couple of weeks later, the scheduler knew nothing about it and the fact that the window was not fixed. It is now several weeks later and I have not heard from them at all. Oh I forgot. After I posted my first review, some guy from Empire called me and tried basically tried bribe me to take it down. Judge for yourselves.

Empire Home Remodeling just completed the installation of all 13 windows on my 1960s ranch home. I am SO very pleased with the end result of this project and the fantastic people from Empire that I had the pleasure of working with. From sales through installation everyone met my expectations and then some. I was treated with courtesy and respect, things were explained to me and followed through and I feel I have an beautiful set of new windows for a very fair price. I will definitely use Empire again in the future for other home projects!

This company was amazing! the work was done really well and quieter and faster than I had expected! the entire team was very responsive to our needs and any changes that we made to the project! I can not say enough how wonderful our experience was! We had work done a few years ago by a supposed reputable company and they did a terrible job and would not stand behind their work. Empire Home Remodeling came in and in less time and mess they removed the other companies work and redid it all with a very high level of skill. The entire staff was great to work with and help restore our faith in contractors. Thank you all for a job well done!!!!