- Residential Work
- Commercial Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process95% Recommended
2 Years In Business
Company Details
Hours
- Mon: Closed
- Tue: 9:00 AM - 6:00 PM
- Wed: 9:00 AM - 6:00 PM
- Thu: 9:00 AM - 6:00 PM
- Fri: 9:00 AM - 6:00 PM
- Sat: 9:00 AM - 12:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Audio/Visual
- Computer, Laptop and Tablet Repair Repair, Troubleshooting or Upgrades
- Alarm & Security System - Installs
- Ethernet Jacks and Wiring - Install
- Cracked Screen Repair and Replace
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
Write a Review
Showing 31-40 of 61 results
5.0
Chris G.
Norfolk, VA
12/24/2022
The young man who came to my home was great. I am a novice in the computer world, he took the time to answer the most basic of questions pleasantly. I will definitely have questions in the future, and plan on using them often!
Response from Company:
Thank you so much for the review. We are here for any of your computer and electronics needs.
5.0
Mike M.
12/15/2022
Very thorough, personable, reliable.
Response from Company:
Thank you so much for the review. We are here for any of your computer and electronics needs.
5.0
Terence B.
Newport News, VA
12/14/2022
Excellent job/service all the way around. Iâ ll be using their services in the future.
Response from Company:
Thank you so much for the review. We are here for any of your computer and electronics needs.
5.0
Phil Gregg
Google Review
11/11/2022
well satisfied with service..Lisa came to the rescue..would recommend to all, home or business..
Response from Company:
Thank you for your review. We appreciate your business.
5.0
Jill Winkowski
Google Review
10/26/2022
Lisa helped me tremendously. I had followed online recommendations for troubleshooting as far as I could but she helped me clear up the problem and answered all my questions. Thank you!
Response from Company:
Thank you for the review. It was our pleasure.
1.0
Amanda Gwaltney
Google Review
4/8/2022
My father has dementia And his printer stopped working (cable was undone) he called had them come out. My mother stopped everything after she realized what was going on. They charged them 100!! They are on a fixed income. I called, and she refused to refund them anything. They certainly fail the basic human decency test. update: Actually, I can review you. My mother is also elderly, was upset, and didn't know what to do. I told you this when I called. I depend on our community to help with things like this..it takes a village pertains to children and elderly parents. Again, you FAIL in basic human decency.
Response from Company:
Thank you for your review. We dealt with both of your parents directly for 45 minutes. Your parents both decided not to allow us to fix the computer. Both parents thanked the technician and gave payment. Your parents was supposed to contact us back after a decision was made on what new computer to get. Unfortunately you were not there and therefore you are not able to review our company based on your experience. Please don't hesitate to contact us w/ any future computer/tablet/printer needs. $100 is what it cost for us to come out and diagnose. That $100 is applied to the repair i f the customer CHOOSES to have it repaired. This is explained to EVERY customer before we place them on our calendar. In this case, the customer chose to NOT repair. The $100 is still owed, because we run a business and not a charity. There are many charities around to help with your elderly family members if you choose to not want to have to pay for service calls from reputable repair companies.
5.0
John H.
Williamsburg, VA
2/13/2021
Great
Response from Company:
Thank you so much for the review. We are here for any of your computer and electronics needs.
5.0
Sandra Culver
Google Review
6/20/2020
We have used Genesis for all our computer problems for many years. They have always been able to fix whatever issue. Whenever we are in crisis mode, they have always been able to get us up and running in a timely manner.
Response from Company:
Thank you for your review
5.0
Mac S.
Newport News, VA
6/19/2020
I have used Genesis services for many years. I have bought equipment from them both new and used as well as using their services. I have always been satisfied and pleased with the outcome.
Response from Company:
Thank you so much for the review. We are here for any of your computer and electronics needs.
5.0
Al Hazlegrove
Google Review
6/17/2020
Been a customer for over 15 years. Have purchased multiple computers for my personal use as well as for family business. Genesis has been very responsive to my service needs. Great small business company.
Response from Company:
Thank you for your review
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