Jacuzzi Bath Remodel of Seattle

Customer service has been terrible, but the installers Austin and Yaku did a great job with the materials they were given. When the installers brought in the materials to replace our shower, they said that the wrong shower pan had been ordered. The shower pan they were given to install was for a shower with shower doors (lower/shallower shower pan). We were getting a shower curtain rod instead of shower doors, so the installers said we should have gotten a higher/taller shower pan. They installed it, and now every time we take a shower water goes on the floor even with an extra-long shower curtain liner. We have called Matt Rogers many times during February, March, and April 2024, and nothing has been done about installing the correct shower pan. Matt rarely returns our calls. We don't want dry rot on our bathroom floor. What does it take to make this right?!

A couple months ago we purchased a shower replacement from Jacuzzi Bath Remodel of Seattle. Yesterday and today John M. and Joe D. installed our new shower. We have never had better professionals do anything in our house. The installation should have started a day earlier than it did, but the installer assigned to our job was ill. The dispatcher apologized and told me that they would be sending the "A-Team" the next day. That was an understatement (John has over 30 years in the trade) . Joe and John arrived EXACTLY the time they said they would. Before starting they explained exactly what they would be doing. They worked quickly, were very friendly and answered all question during the install. At the end of each day the work areas were cleaner than when they arrived. At the end they explained in detail, how the new shower worked. True professionals. You could tell that they really loved their jobs. We would hire them anytime. Thanks J & J! Steve and Ilene Hamilton, Bothell

Very professional work done by Randy and Ty. Beautiful results with the shower update. We are very pleased with additional grab bars.

Junior and Josh were excellent! Punctual. Checked with us about what we wanted every step along the way. They finished in far less time that we anticipated. And cleaned up everything spic & span.

Salesperson Joe spent five hours at our home measuring, making phone calls to corporate, taking notes, etc. Final cost $18K. Month or so later, installer shows up but has no idea what was discussed. We had to explain again what we wanted. One day install is nice but hard to rush a good thing. Doors rattled terribly, shower function wasn't to expectations, floor drain so deep as to twist an ankle. Later told that the floor pan was a discontinued model. Diverter would not allow both wall and rain shower heads to work simultaneously as desired. Shower installed December 15, 2023. Still waiting for fabricated floor drain cover as promised. Several appointments for resolution either cancelled or rescheduled on their behalf. Nice enough people just lacking in customer consideration. Seems the norm these days.

They sent a too short spigot for the tub so installer cut off plumbing which almost required the wall panel and plumbing to be redone. While trying to fix it they flooded our basement. Shelves were installed wrong, wrong caulking used, shower curtain rod kept falling down, shower head was super wimpy (we bought our own), workers scooped up and tossed some personal items without knowing it, installers are not plumbers and not well-trained, one no-show (stories from manager and plumber were different so obviously someone was fibbing), one installer argued with me about where I wanted the new shower rod, instructions didn’t tell how to adjust jets for our model, no jets at back of tub for sore low backs, loss of use for a day every time they fixed something (for caulking to cure)…. Four months from initial install and now we are ready to have a contractor repair sheetrock, paint and clean carpet. The flooding caused severe allergies until it had dried. I’m sure I forgot something.

The installers, Jaku and Conor, did an outstanding job even with the issues they found. That stopped the install until the hidden damage could be fixed and once that was completed, they came back and completed the job. They had a very professional attitude and answered all the questions I had. The clean up was great as well. You would never know they were there. Hopefully the shower will work as good as it looks. I’m very happy with how it turned out. Good work.

Yaku and conor did a great job , very clean a fast

Junior and Josh are fabulous! Very professional, quick, knew what they were doing. Very helpful, friendly. Shout to Junior and Josh

Excellent work JR and Josh were great, I am recommending Jacuzzi to anyone upgrading their bathroom. They were Clean and quickly only took about 6 hours and they were done and out the door. Took the time to ask for my input and explained what they were doing as the project progressed. Very Happy with Jacuzzi