Jacuzzi Bath Remodel of Seattle

First of all the customer service was absolutely horrible then second of all they ripped apart the bathroom and didn’t even wanna finish the job, we have to pay somebody else to do the job that we were paying them to do, Trust me when I say you do not want to use this company. They are absolutely horrible.

Simple 1 day shower stall replacement took Jacuzzi Bath Remodel of Seattle 19 months. The shower pan was the wrong size 3 times. The shower door didn't fit 2 times. The first shower pan install was not done right, resulting in a significant leak that flooded our living room ceiling beneath the shower, bubbling the drywall and soaking the joists. Rather than pull the shower out, Jacuzzi cut large holes in our living room ceiling and wall beneath the shower to address the leak and promised that the damage would be professionally repaired. Ever since this flood, we have heard intermittent dripping sounds within our living room wall when the shower above is in use and attempts to identify the source have been unsuccessful. We felt trapped in the contract because any deviation would have voided their warranty and we expected them to make things right, and they kept talking us into proceeding. Throughout the job, the shower caulk cracked and had to be replaced repeatedly. After countless problems, we had to hire and pay for an attorney to ensure our interests were protected. Finally, on month 16 the shower pan and door were installed and functional and all we needed was the living room ceiling fixed to complete the job. To our amazement, Jacuzzi demanded that we pay the balance due in full before they would properly repair the living room ceiling they had purposely damaged. They further claimed the job was done, that we were in default, and that we should be charged late fees. We disagreed and refused to pay before they completed the entire job which included proper ceiling repair. After we said that we would have to go to court, Jacuzzi finally had the living room ceiling professionally repaired on month 19, did their final job inspection (as required by their own contract to signal job completion), and we immediately paid the balance due that same day. Jacuzzi has several departments and communication between them is severely lacking. For example, we received phone calls from Jacuzzi finance saying that the job was done and asking to collect the past-due balance, once before the shower door was even installed, which made us concerned that they would inappropriately damage our credit. The turnover of staff and management was so high that we were continually re-explaining the job history and agreements to new people. Because of all their errors and problems, Jacuzzi did agree to our request for a slight discount, but that did not begin to compensate us for 19 months of stress, living with damage to our home, hours and hours of our time, or the fees we had to pay our attorney. Jacuzzi Bath Remodel of Seattle does have a couple of excellent staff persons, so this review is not meant to reflect on their work; however, the company has such significant problems with communication, incompetence, turnover, and poor customer service that the job is by far the worst such experience we have ever had.

Very, very impressed by Jacuzzi rep, John Shim. He was knowledgeable and informative.