Keystone Home Pros

We recently used Keystone for a Patio Cover addition and had a GREAT experience. From the Home Pro to the Installer, everyone and everything was great.. The best part.. The FINISHED RESULT! We will tell all our friends about Keystone.

Beware! This is the best advice I can give someone looking for a contractor. I have dealt with some bad contractor⠠s but this one got the prize for most crooked. My experience started off great until you make a deal with him, then he becomes unavailable. Leonard is unclear on his scope of work and when you ask for a material list to make sure the products offered are being purchased, you will be ignored. I am an experienced builder and know when work is good or bad. I was intentionally home while the sub￾contractor was here. They came out a total of 2.5 days starting at 10:00 each morning leaving at 5. The first day they installed two beams and reframed 2 windows. These were 22⠠manufactured beams. Two workers showed up in a car, the owner of the sub company, 16- 2X4⠠s and a nail gun that broke on the job (not a big deal that happens) but my on-staff contractor had to lend his so they could finish the job. My contractor also had to help them lift the beams as two men was not enough for the weight of the beam. The owner of the sub company dropped off the 2x4⠠s and left. When they were cutting the top plates, they cut a wire behind the wall and did not tell me, my employee told me. Three days later and a lot of complaining an electrician came out to fix it and asked me how it was going to get paid. This was the point I started expressing to Leonard I was concerned about the ability of this crew. He said they were top notch and well will fix what is messed up. LIE! They ended up using 2 sheets of OSB and 2- 2X6X12, which they promised to return and didn⠠t. Day two they came out in a car, not materials, a few tools and started working on the siding. The siding was delivered. The original contract arrangement was that he was going to go to the bare studs and replace and rotted wood. Can⠠t do that with no materials. I didn⠠t find it necessary so I told the workers they can keep the T-11 up if it is not rotted. I went out to check on their work and guess what? They were keeping the rotted wood on there. Thank the Lord I caught that before the Tyvek went up or I never would have known. Here I am offering less work, and they still want to do me wrong. That day they also used nail guns to install my vinyl windows and they shot through the frame of my new window. Day three, they came out with a little bit bigger crew to install the siding. My employee asked if they brought 2 x4⠠s for nailers from the porch. The guy said no so he offered mine I had on the ground as scrape wood. The guy started comparing his work to my employee and my employee showed him the gaps they had on the wall from day one installing the windows. The owner gets on the phone with my employee as none of them speak English and can⠠t communicate well. The owner started cussing at my employee. The owner told his guys to leave. So I told Leonard to send out another crew as he bragged about being a big company with a crew of 27, but he could not provide another crew as they were ⠠busy⠠. So, I will wait! Leonard shut the job down- which is my blessing after all. He said I could keep the material as he said it was $7700 worth of materials. The next day he emailed me again after I agree on the phone to keep it, and said they were coming to get it. He charged my Synchrony account $7238.00 for 2 days and a morning, which I have a disputed. He sent an unitized invoice with no break down of charges. This man should not be in business. Save yourself the headache and court proceedings and find another contractor. His other reviews show some of this behavior I have mentioned. I have documentation, videos and pics if anyone wants to reach out and confirm my statement.

Keystone has the best team of honest people that work hard and ensure satisfaction. We are happy we chose them over their competition.

Happy we chose Keystone for our project. They did not dissapoint.

Great job Keystone with our remodel and communicating during the install process.

Leonard and his team have been beyond helpful. They were friendly, honest and respectful during the process and we have had no issues to date and can't wait to share our positive experience with our neighbors and friends. We will recommend Keystone to our friends and family.

Thanks to Keytone and team for a great job on our remodel. A special thanks for Bryan.

Jim helped us design and layout our new room addition that Leonard sold us. Grace helped with the selections and everyone we have worked with his been friendly and helpful. Isaac did a great job on install.

We had Greg come out and give us a quote and were happy and comfortable with him and the his presentation. He was not pushy and provided a fair price for what we needed done. We went on to have the work done and his team kept us in the loop on everything and our project turned out great.

James was beyond amazing to work with. He sold us a kitchen and bathroom remodel and helped us with any quesitons or concerns that came up and kept us up to date with everything that happened during the project through to the finish.