Pacific Exteriors, LLC

We were looking to refinance our house and before we did we wanted to perform a few household improvements and repairs to obtain the highest value for our house. We did our due diligence in finding who we thought was a qualified responsible contractor to perform the necessary repairs. We found Pacific exteriors online and read great reviews only to find others experiences where far from our own. The Contractor received a sign contract the end of July 2016 to complete approx. 400sf of siding replacement, repair and to provide paint and prep of the entire house. Per the contract work would commence in a reasonable amount of time. The Project manager stated the work would take 6 weeks or less. The contractor did not commence work until end of September where they performed the demo and siding repairs, select replacement and installed the gutters. In all taking them 5 days to complete, there were no unforeseen conditions were discovered or reported to substantiate any extension of time to perform the work. The contractor stated they would be returning within a week to complete the remaining work. Overall the workmanship is poor, end cuts are not primed. (A requirement of James Hardie products) Trim detail design is not properly flashed and will eventually lead to failure. They charged for James Hardie color plus siding and used primed corner boards and white caulk which defeats the purpose of using the color plus product which is double the cost of primed. (Color plus siding is a pre painted product that requires a color matched caulk.) The contractor failed to pick up the nails, remove debris from the demo which has resulted in 2 flat tires on vehicles and poses a danger to the children in the household. It is nearing the end of December and after repeat phone calls to the contractor's project manager he has not returned our phone calls. For whatever reasons for the contractor's disappearance, some understandable and some not so understandable if it's financial difficulties or took on too much work. In any case, there's not much excuse for a contractor not returning our phone calls. Unfortunately due the contractors negligence we will be having to pay higher interest rates since the work is not completed as agreed and we're required to pay for the work upfront as we paid for it with our line of credit.

Home Siding Replacement by Pacific Exteriors LLC Job instal started Aug 9, 2016 This job was a bit difficult because it is an old house with 2 layers of existing siding which had to be removed. Some problems were encountered during the installation, but the project supervisor made sure everything was installed to meet James Hardie specifications even though some reworking was required. Some of the problems along with my request for additional work on the garage door was performed at no additional cost. When this company gives you an estimate you can count on its accuracy, unlike some company's that will bury you in change orders. This made the job financing very straight forward for us. I highly recommend Pacific Exteriors for all your siding work.

They are a little more expensive, but the knowledge, quality of work, and communication has been excellent. Well worth the money, and I know my house will be sided correctly so I have the peace of mind that everything will be nice and dry in my home.

The salesperson and the subcontractors were awesome, everything else was terrible. Zero communication between different people involved, wrong materials delivered, what should've taken 3-4 days took a couple weeks, pile of material, pile of junk, and honey bucket were left sitting for over a week (had to call them to finally haul the stuff away), promised cleanup never happened (called them three days in a row and was told somebody was there to clean up and they'll be back the next day, finally cleaned up myself.) If I wouldn't have been home to watch what's going on and talk to the subcontractors, they would have put boards without primer on, in the middle of rainy season, because this company had the wrong stuff delivered and nobody had told the subcontractors anything (I had to completely start over telling them the same things I had already told the salesperson, and then the PM.) Priming of any exposed unprimed wood (e.g. due to cutting) was promised in the contract and didn't happen either, so now I'll have to do the priming myself one month later, when we finally get a few days without rain (because I didn't want to push them to do it, figuring they wouldn't wait for the wood to try and just prime between some rain showers.)

Work was done in a timely manner with no hitches. The paint matched well. The paint matched well with existing work done previously. The clean-up was thorough. Only glitch was a math mistake in the original bid.

They are the best! Painted my house 2 years ago and did a terrific job. A few days ago I noticed a couple of very small issues. I called and they've already been here and fixed them! Couldn't ask for better customer service. Highly recommend them.

They did not show up everyday. The project was to take a week and it took two weeks.

The whole crew worked tirelessly in wet rainy weather to do this siding and painting job. Very good job under poor weather conditions, PE was a good choice.

only contractor who had separate bid team, painters and project manager. On site paint team was very easy to work with and accomodated our requests easily.

great expearance . I liked Jazz and Steve and the painters. I know I picked a winner.