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Learn about our screening process100% Recommended
37 Years In Business
Company Details
Hours
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Service Details
Areas of Expertise
- Waterproofing
- Plumbing
- Foundation Repair
- Crawl Space Repair
- Environmental Cleanup
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
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Showing 1-8 of 8 results
5.0
Keith S.
Grove City, OH
10/12/2023
Job was done well and on time. Rep and foreman were both great. I had one small issue with part of the job that they responded to quickly and resolved it to my satisfaction.
Response from Company:
Thanks for taking time to write us a review and trusting us to take care of your home! Reviews mean a lot to us and IÂ’ll let mike know he did a great job.
5.0
Matt L.
Galena, OH
6/15/2023
The sales person was extremely knowledgeable. The service technician was very efficient and left the area cleaner than when he got there. This is a first class operation.
5.0
Raymond S.
Columbus, OH
6/14/2023
The technician (Mike) was knowledgeable and efficient. Basement Doctor performed the work in short order, with no up charges or surprises. My foundation now looks great.
5.0
Deborah Sergent
Google Review
6/9/2023
Installed a sump pump. Workers were friendly, polite and worked well together. They explained everything they did and cleaned everything up before they left.
Response from Company:
Deborah, thank you for taking the time to review us! We always strive to provide the best experience possible for our customers. We appreciate your time, trust, and business.
2.0
Samantha D
Google Review
6/7/2023
Water started leaking into our basement during torrential rain so we called them out for an evaluation and quote. The gentleman tried to get over $10,000 of work out of us by saying the wall needed braced, new windows, new sills, all in addition to replacing the drain pipe to the street. Sure, a 33 year old house could use some upgrades, but the issue causing the problem was simply the drain pipe being broken/clogged so the sump pump discharge was pouring back onto our foundation. Another company reassured us the wall was fine. (Common sense told us it was fine too.) We are getting entire drain replaced for $4200 with Rose Plumbing LLC who did not try to make a mountain out of a mole hill. I could have fixed the main problem for $900, but opted to do it all at once with upgraded material for $4200. Maybe ya'll do nice work, but is it needed work?
Response from Company:
Thank you for your feedback and we apologize for any confusion that may have existed with your proposal. Here at The Basement Doctor, we’d like to provide full solutions that give us the ability to provide long-term warranties. The recommendations made by your project manager were done so in an effort to provide you with a permanent, long-term solution. After reviewing the pictures from the inspection, we would recommend that you keep an eye on the window that appears to be leaking and on the cracks that are in the wall. In our 36 year experience, once these issues begin, they usually get worse with time. Should you notice that the window continues to leak or the cracks continue to get worse, please reach out to us or a qualified foundation repair contractor to address those before they get worse.
5.0
Chris Wilson
Google Review
6/1/2023
Had a estimate was very respeisive when I asked questions all around really good company explained all the things they would do to fix the issue I have
Response from Company:
Chris, thank you for taking the time to review us! We always strive to provide the best experience possible for our customers. We value your time, trust, and business.
5.0
Michael S (michael)
Google Review
5/31/2023
Drew was very professional with showing what needed done and didn't try to sell me on anything I didn't need.
Response from Company:
Michael, thank you for taking the time to review us! We are happy to hear you had a great experience with Drew. We appreciate your time, trust, and business.
5.0
Scott Davidson
Google Review
5/13/2023
Drew was knowledgeable and explained everything. He took his time to make sure everything was understood.
Response from Company:
Scott, thank you so much for taking the time to review us! We strive to provide the best experience possible for our customers, and we are happy to hear you are pleased with the outcome of your project. We value your time, trust, and business.
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