West Shore Home

I hired WestShore homes to build a walk in shower. It started out good. The installers were great very professional and worked hard to get me the desired shower. Day two the drain pan cracked and since I had a special order a new pan had to be ordered. Remember this was suppose to be a two day install. Day 7 I did not hear from anyone so o called John who stated he was not sure if the pan arrived due to its size. He checked the warehouse and discovered it was there. We rescheduled for Wednesday, January 10. We are now on day 8 , the installers came out to complete the job. The glass doors were not the right size so I was told they would return the next day.[day 9]. New glass arrived. I get home from work and the handles on the doors are bronze while all my fixtures are black. So guess what job still not complete. I did not sign off as completed but they have charged my credit card the remaining balance for an incomplete job. Very disappointed and I will never use this company again.

Very professional plenty of help great experience knew what they were doing cleaned up very well

great team, wonderful customer service, explained every detail, worked tirelessly to ensure everything was handled conpletely. my rating is 10 stars because the team was awesome

Oz and Bryn, the A Team! Great work on completing our upstairs bath to shower conversion!!! Five stars out of 5. ð ð ¤ ð

Kyle,Dennis,Cesar, and Cade did a fantastic job of installing my new walk in shower. They were knowledgeable and very professional throughout the entire process. I will most certainly recommend West Shore Home to service all homes across the country.

Landry, Henry, Shane and Kyle were amazing efficient and super courteous. Great crew. Beautiful work

Randy Henry Dennis n The new guy did a great job very clean my walk in shower looks beautiful

We recently had a new shower installed by West Shore Home. They tore out a shower and a bathtub and replaced it with a much larger shower and a small space that we intend to use as linen closet. I would like to talk a little bit about our installer crew. Jake N. was the acting on site Foreman, Brynn, Matt, and John worked with him to complete the installation. I cannot praise them enough. They were so customer focused and dedicated to making sure that we got the shower that we had requested. They treated our home with such respect, making sure that it was clean. When you look at the videos on their website about how the job is done step by step, stage by stage making sure that everything is done correctly. The job took a little longer than expected because of a miscommunication with the salesperson for the project. When we noted the issue it was so pleasing to see how they reacted immediately. They brought a supervisor out to review the work and he made a couple of really great decisions. He stated to us don't worry we will make it right. And that is exactly what they did. Everything was done to our expectations and the resulting shower is of such high quality and the craftsmanship so solid I am sure that this shower will be a very very important selling point when we resell this house. The value of the shower the thing installed is well in keeping with the price of the work. It is a professional job and it has enhanced the value of our home. I wish we could rate this higher but I stand by everything that I've said. This is a wonderful and reliable company. They communicate well in advance of the work and follow up once the work is complete. Well done and thank you. It isn't very often that you see a company that is so willing to stand by their pledge of customer satisfaction. All I can say is they have truly proven their honesty and commitment to making sure that a customer receives exactly what they ordered.

Great service and customer service and customer care.

Robert worked on this task.