ARS / Rescue Rooter Raleigh

Completed job on time.

Good communication in necessary time changes.

Completed same day

Has been out to fix hot water heater and each time it was not fixed but different reason the water was not hot. Water is still not hot. Will be calling T.V station to help with reults.

Their service is helpful and reliable. They charged me immediate after the service. But I Have not got the receipt and warranty documentation yet a couple of weeks later, even though I called and asked for it.

Plumber made costly mistake wouldn't try to make it right and I almost lost several hundred dollars because of him is name was Mike. Knocked gasket into tank and said he didnt but it was caught it pump when I went to return it . The supervisor at Ferguson knows my story. Luckily the motor didnt burn out .they said my warranty would be void because of Mikes error

They have a real issue with timing and communication with the customer. I had to call back several times to set up an appointment and then to confirm the appt. Then the technicians were delayed (without my knowledge) because of a training class they had to attend before they came out.

Roberto was thorough and answered any questions I had

They came at the scheduled time and were able to solve, diagnose and recommend solutions to the problem I was having in my main sewer line at a reasonable cost.