A & A Appliance Repair

I felt this company draws you in with a $50 estimate fee, upsells you with a repair to make it worth their trip, and then skirts your issues later when they knew the repair wasn't going to fix the issue in the first place. This was a refrigerator repair. Before the appointment, I expressed concern that the refrigerator was not worth repairing. Repair tech stated it is often a simple, inexpensive repair after I described the problem. Communication of appointment and on time arrival was excellent. Repair tech stated that he had diagnosed the issue and for ~$250 it would be working again. On-site repair was completed however the repair tech tripped the breaker when performing repair as he touched metal to metal during the repair and stated "it happens". (It tripped several items plugged into that circuit line as well) Refrigerator stopped working within four hours of repair. Upon calling, repair service tech stated, "well, it is an old refrigerator and it is better to buy a new one. The next part to replace would be $600-800." I replaced the refrigerator for ~$700.

Solved my problem quickly.

I was seeking an inspection and recommendation as to whether to repair or replace. They were prompt and provided the information I wanted. Do recommend.

Prompt and professional. Wish they would offer to recycle the old appliance.

They called to let me know that they were coming out. Which is a plus. My daughter was home waiting for them and the call helped with planning her day. They were professional and worked pretty quick. I thought their service fee was per trip, but it apparently is per appliance. I had two appliances that was looked at and only one repaired. I was charged a service fee for the appliance that was just "looked at". So, you might want to ask to be aware of what fees are applied. I would use them again though.

Prompt.. in fact they were much earlier than anticipated. They were scheduled for Monday and called and asked if they could come on Saturday. They came early! Perfect as it was our refridgerator making noise and the sooner the better!!!!

the guys were professional and prompt and very effecient..

They were very knowledgeable and friendly and easy to deal with

Our built-in microwave stopped working. and we feared it was a goner. Went online to Home Advisor and was referred to A&A Appliance. Aaron called & said they could be out in about an hour. He and his assistant arrived right on time and in about 15 minutes were able to remove our double oven and the trim over the microwave and discovered that the microwave was fine. The problem was with the electrical outlet which they were able to resolve and we were back in business! And all for just the price of a trip charge! A&A knows what they are doing and I will definitely use them whenever I have an appliance problem!

good experience