DaBella - Missoula (Roofing)

Do not ever go with this company. They just lie to you and you don't get what they sell you.

I received great customer service and follow through. The job was started as promised and completed as promised. The work site was cleaned afterward beyond my expectations. Would definitely do business with DaBella again.

DaBella's communication has been completely lacking to put it mildy. The roof and gutter crews are repetitively asked to tell us when they are coming as we have an outdoor dog. They have not told us 15 of the 18 times they have had to come out to the house. The roof was installed improperly and if we hadn't been detailed and observant many issues would have gone unnoticed. The broken siding and improperly installed flashing was still obvious to us and all our neighbors leaving our new roof lowering our curb appeal. We were promised improved communication and that we would "experience the DaBella difference" which is just higher price, higher promises and completely missing the mark? We also hired them for our windows and we like the windows but there were still several issues with the process. Due to everything with the roof and gutters - we will never recommend or return to DaBella for any of our home improvement needs.

Great follow up and professional group. They even gave us some ideas for other projects we ask about, but thear company did not handle. One of our sales people actually spent his time and found a company for us that did the kind of work we were looking for. Talk about above and beyond. Bella employees really exemplify the top of the line service oriented company. Really a rare quality these days.

First I would like to say that I can't really rate the quality of work because it hasn't started yet. I signed on May 21st 2018 and was given a "estimated" start date of June 1st 2018, it's July 10th and still no work has been started. The estimated end date for my project was 9 days ago. Also, I was told that my materials would be ordered promptly, but that didn't happen for more than two weeks. Now for their customer service, when I call in and actually get a live person and not a recording the receptionist is very professional. I have called the supposed project manager and either he doesn't answer or he answers and tells me he'll get back to me and never does. Value for money? I can only rate what I have experienced. I should have went with a different company.

Loved the attention to quality products but fair In pricing materials

I can not and will not ever recommend this company. By far this is the worst encounter I've had with a home improvement project. The salespeople, Alex and Hailey, and the website sold me on family. I liked hearing that and was even ok with spending more money than my previous quotes because they made me feel comfortable and like I was a priority. I now know what they told me is false about family and wanting the best for me. All my siding, two dumpsters and a porta potty were placed on the street and I was given a start date and told it will take 4 days. The crew did not show & did not even call. Days go by and still no word so I finally call to get information. A rep named Arturo was confused, but said he would figure this out and call me back. He did not call me back. I initiated nightly phone calls with Arturo about the crew not showing. He told me three separate nights they would be out the next day and that they would even work through the weekend. They did not. Not once did anyone from this company attempt to be proactive or follow up if any work had begun. After three weeks of all supplies and equipment being delivered I now have siding on one side of my house and irritated neighbors tired of seeing the dumpsters and port-a-potty on the street. The police had even tagged a trailer as abandoned because it was here so long. The amount of money this is costing me I am shocked at how much leg work I've had to do just to get to this point. Do not expect open communication or to feel like family after you write that first deposit check. Please save yourself a boat load of headaches and give your business to one that truly will appreciate it. Good luck! Update- a day shy of the month mark and I'm still waiting on the final removal of supplies (final check was cashed quickly shocker).. They didn't reattach the light fixtures but they will trim them so tightly you can't get the mounting hardware back inside. But on the upside they did say I'd get a $100 gift card for the troubles. Way to add insult to injury dabella. Do not use this company.

they do great work. it just roofs they do windows bath / showers /gutters /house siding

Great customer service, excellent quality of work.

Even with a hiccup or two we are very happy with everything DAbella has done. Absolutely loved the crew from Hammers Up. Everyone was easy to work with and the siding job is fabulous!