Corporate Account
This company is a corporate account and is not screened by HomeAdvisor.
Learn about our screening process81% Recommended
65 Years In Business
Company Details
- Bilingual
Hours
- Mon: 5:00 AM - 12:00 PM
- Tue: 5:00 AM - 12:00 PM
- Wed: 5:00 AM - 12:00 PM
- Thu: 5:00 AM - 12:00 PM
- Fri: 5:00 AM - 12:00 PM
- Sat: 5:00 AM - 12:00 PM
- Sun: 5:00 AM - 12:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Carpet Flooring
- Laminate Flooring
- Hardwood Flooring
- Tile & Vinyl Flooring
- Window Treatments
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 51-60 of 201 results
4.5
Linda S.
Houston, TX
9/25/2020
Customer service /satisfaction stayed on top of my project until finished, made sure that I was satisfied..
0.50
Bryan M.
Houston, TX
9/23/2020
Do not hire Empire for any carpeting or tile services. They are a highly disorganized, incompetent company that merely hires a subcontractor to perform the work. They sent a perfectly nice but untrained individual to my home to measure, pick out materials, and quote a price. Come to discover: 1. The measurement was wrong; 2. the materials were not in stock (though she claimed they were); 3. The materials she said would work in fact did not. What was supposed to be a 2-day job lasted over 10 days, with repeated no shows, late starts, incomplete materials, slow work, and a complete lack of communication or *customer service* from Empire. One day in particular, after the crew had no-showed, we called and no one at Empire even answered the phone until we pretended to be a new customer. The last day that work was done the man who had been installing our tile came to us and informed us at the END of the project that he had spent the day before in the hospital. Due to COVID, I find it irresponsible at BEST to allow or force a crew to enter a customer's home who may have been exposed to COVID, or otherwise unwell. It was a nightmare experience, one I will not repeat. I would rate customer service and value for money 0 stars if I could. DO NOT use Empire.
5.0
Keith P.
Humble, TX
8/30/2020
Father and son team were committed to doing a professional job. They took pride in their work.
0.50
Fabian W.
Houston, TX
8/13/2020
These people are very impolite unprofessional and uncourteous. Do not give them your business. Not worth a dollar. Sales representative can not take proper measurements and input them in the system correctly. My order was mishandled too many times. I decided to abort the whole mission. Awful company.
5.0
Ash M.
Magnolia, TX
8/11/2020
5.0
Daphne M.
Houston, TX
8/11/2020
They're professional and affordable.
0.50
Selwyn C.
Sugar Land, TX
8/10/2020
Paid a deposit on Friday. I was assured I had 72 hours to cancel. Called and emailed to cancel on Sunday but apparently my check had been deposited. One month later, I still don't have my refund check. I am continuously being given a run around by customer service. Look elsewhere, you will get better quality and service for a lower price.
5.0
Lisa B.
Friendswood, TX
8/6/2020
The installers were very efficient and clean. There were a couple of mishaps but nothing serious. Completed all of the work in about eight hours.
5.0
Nicholas P.
Houston, TX
8/4/2020
Amazing work..every inch of the carpet flooring is perfect. The results came out better than I thought that they would.
5.0
Teresa F.
Houston, TX
8/3/2020
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