Empire Today - Las Vegas

Empire installed LVP throughout most of my home. Gustavo and one other man installed 1300 sq ft in just under 3 days. Removed tile and carpet. Gustavo was fantastic, quick and very hard working. He also recommended TLC Floor Boutique for the trim, much cheaper cost than Lowe's or Home Depot. As far as Empire Today, the salesman Greg doesn't really know what he is talking about. Sold us the a Laminate and LVP but didn't tell us there would have to be a transition between the two. Canceled order and had to bargain for them to install LVP throughout. Could not get an updated contract or change of order until after job was complete. I will use Gustavo again but Empire needs to work on their sales pitch and customer service. Received a call the morning of installation and was told it was going to take 4-5 days but when installers arrived they said 3 days. LVP is nice but it does scratch, still waiting on a call back to have them look at a scratch in the floor.

Install went well, lucky we speak Spanish as well. One installer broken English the other no English. Installers tried to hid hole he put in wall and they almost forgot to install some of the strips that divide the rooms. Had to remind them to move the furniture back.Which they moved half, got in their truck and left. But after working most of the day removing carpet on the stairs and replacing with wood. I guess they needed a break.

Other than having to wait for their arrival and come back to finish the work once started due to several boxes damaged of laminates to be installed, the work was done very professional, and those contractors were very professional.

top notch

Omg, simply in love with my new tile floors! The workers were very punctual and did a wonderful job everyday of the project!

The entire process was easy. The salesman was good and had exactly the flooring I wanted. He estimated 3 days to get the over 1,000 sq ft of laminate installation and baseboard, but the installers got it finished beautifully in one 12 hr. day. The stairs, baseboard and flooring look amazing and we are beyond happy.

Terrible experience. Job was supposed to take one day but it took two. Installer could not speak a word of English and was not very good at his job. Messy, slow and the results were not acceptable. Had to call them back to correct some issues and they didn't come when they said they were going to come. I will never call them again and I don't recommend them to anyone.

on time