Foundation Recovery Systems

Actual work was not the same as described. Success is questionable.

JES has a new technology that saved us about $30,000 over helical piers (our foundation had dropped due to marine clay). They were extremely courteous, honest about extra work we didn't need, and really fast. They even invited us down to watch when they jacked up the wall. We've recommended them to our neighbors already, and will continue to do so. You need one more column in your ratings: excellent.

Ended up installing sump pump only. workmanship and servece was great. Excellent job cleaning up.

I only received one listing and called them. I hope it was a good contract, but since I didn't have anyone to compare it to, I don't know for sure. We had anchors installed that have a life-time guarantee. They are supposed to keep our retaining wall from falling. There is a huge crack in it and it's buckling inward. We called JES basement systems and they made an appointment and came out. We were told that we should go with the anchors instead of replacing the wall. We were also told we would get 10% off the price since we had a coupon from the web. We were supposed to get some type of wrench to try to straighten the wall a little at a time every few months. After the work was done, our account was charged the full amount and we had to talk to someone several times to get it adjusted. We also had to call about the wrench when it hadn't been brought or sent out after 3 months. As far as I can tell, the work was done well. They had told me that the anchors would have to be about 10 feet from the wall though and when they were installed, they were only put about 3-4 feet from the wall. I don't know if that will change anything or not. The guys who were installing them said not. I also don't know if the shorter anchors would have been a different cost, but again, they said not. So far it has done the job. They are very nice to talk to, but I'm not sure they are doing all they contract to do. I was very disappointed to find the charge to be wrong, and then getting the run around to get it fixed.

I had the work done on 4 Nov 02. I was sent a copy of the contract telling me that the work is good for 25 years. The only problem is, there was no date on the contract showing when the work was completed. I called J.E.S. about this and was told a dated contract would be sent out. That was at the begining of Dec and I still have not received any contract. I also wanted something in writing saying that it would be inadvisible to raise the foundation anymore, even though there is still a crack in the bricks. The crack is not as bad as it was prior to having the foundation lifted, but it is still there. I have yet to receive anything about my concern. That's why I marked poor on the communication part of the survey.

The sales rep that came to the house was very knowledgeable and gave me the best fix for my chimney settlement problem. When the crew arrrived they knew just what the problem was and had the skills and equipment to make the repair. They worked well and hard. ThHe job was done on time and on cost.

Meeting with the estimator was reassuring, as was the scheduling for the job. The crew they sent out was headed by a hard-working laborer, not a job foreman & he was unable to finish the job in the promised timeframe because of inexperience. I had to wait four more days for another crew to come out on Saturday. That crew had two foremen who did an excellent job at finish & finishing quickly. Clean-up could have been more thorough. Overall, an excellent value. The system they installed seems to work really well.