Quality 1st Basement Systems, Inc

Avoid at all costs! I'd give less stars if I could. I had contracted Q1 to do repair/waterproofing work on my foundation. Because the foundation is on the lot line, we needed a license from the neighboring property. The license gave them 9 months to pull permits and get in and do the work. They bungled it and were late in getting the permits let alone doing the work. We had to renegotiate the license which cost me real $ and time. OK, so we get a new license in place Q1 gives a date 4 months off when they can get in. No problems. As the date draws near, we follow-up with them to make sure that all is on track and receive no response not from the sales person, Jeff Nero, not from the GM all of which we contacted personally via both phone and email. We tried calling the scheduler and got "oh he's not in, call back after 4:30". We call back at 4:35 and the office is closed/no one answers the phone. I got the same run around trying to call Bob Cherry, the GM, as well: "He's out this week, he'll be back Monday", call Monday and get "He's out this week." The only communication we get is from the expediter who only says that Q1 changed the architect on the job and that they have to pull new permits. Ok, so we're hustling with the outside expediter Q1 hired to pull new permits quickly. We hear from the expediter that permits are supposed to come out Monday afternoon... the same day that Q1 was supposed to start the job. Still no coherent or meaningful response from Q1. We check with the expediter Tuesday morning what's going on and they let us know what Q1 has put a hold on all paperwork. Eventually, later in the week they were supposed to start the job, we get a note from Bob Cherry, Q1's GM, letting us know that both they and their original engineer are under review from the NYC DOB and can not perform work in New York City and as a result are refunding our deposit. Our interaction with them cost us real money and time and provided no solution. Over a year of time and several thousands of dollars and not so much as an apology or a referral to an alternate provider. My foundation still needs to be fixed.

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They did a very good job for me! My basement is dry and smells fresh as ever before!

The service is very good! The workers are really good. It seems like it is agood company!

Their salesman Randy was wonderful! Anytime I had a problem or had to call, he picked up the phone and answered my questions. They were wonderful! I would recommend them to anyone!

They could not get any better! They were excellent!

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The service has been fine. Anyone I have spoken to has been wonderful. The dehumidifier did not hold up the way I think it should have.

Sump pump replacement and dehumidifying system to keep it dry. Jack hammered my sump area and put a new sump system in.

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