RS Andrews of Tidewater

The service received was excellent!

They had to come back and make an adjustment to AC unit, but were very responsive and sent a technician right to get the unit up and running to full capacity.

Work was scheduled and completed on time. Follow up issues were a dressed in a timely matter and resolved. Equipment was handled with care during instilation and work site was cleaned before and during job. Adam and Chris and Chris's assistant did a 5 star job in my opinion.

Adam gave us several options to choose from and was very honest. The installation crew was very professional, laid down drop clothes, wore booties, and hauled away the old unit.

I contacted Home Advisor on Monday afternoon. Within 30 minutes I had 2-3 companies contact me. RS Andrews came out a 6pm the same say and spent 1.5 hours with me, and felt me with a written estimate. By Friday afternoon I had a new furnace and A/C. This was fast, reliable, customer oriented service. Great job.

qualified employees at every level

I was really impressed on how knowledgeable they were and how well they checked everything in my house to make sure I had the right unit installed. They are very nice and polite and will work with you to come up with the best price for your budget.

During a home inspection prior to the sale of my house, the inspector noted some staining on the ceiling in the HVAC closet. Upon further inspection he noted incorrect sloping of the drain pipe. We contacted RS Andrews about the issue, but even though the work was completed just a year ago, they refused to correct the problem. They said it passed city inspection, so even after sharing pictures of the problem, they felt it was not their responsibility.

They were really busy & I wait for a few hours, but they gave us an estimate and ended up price matching a competitor. The work was okay. They changed the unit but did not changed the thermostat. They did the minimum nothing more.