Benjamin Franklin Plumbing

Did not show up when scheduled and when I called about that, I was told that I was not on the schedule. They did reschedule in a timely manner and sent me a coupon for the initial visit amount of $59.

The were prompt and efficient.

The plumber installed the Hot and cold sink faucets in reverse even after I told him a previous plumber had made that mistake.He eyeball ed the pipe measurement and welded the new pipes 3 inches too short but asked for my help to pull or hold them up after he inserted them from under the tub.He kept trying but it was immediately obvious to me he was off by 4 inches.I told him the faucet holes were 12 inches apart and he said he thought they were 8.It was 12 so he had to cut and resold the pipes.When he finished he said the bill should be higher than the estimate of $800 due to how long it took

Initial contact was lightening fast and they all seemed like nice people, but subsequent communications via email were slow and inefficient. I didn't know for certain until the day they were coming that they had completely agreed to do this very small job, had no window of arrival at all, then got a call just a few minutes before they came that they were on their way. My email the day before asking for confirmation had gone unanswered. What if I DIDN'T work from home??? Then, a different technician than I had been emailing with showed up for the job. He was fine, no complaints there and the faucet is fixed, but it was just a matter of removing a few parts and putting them back on again, no replacement parts needed, I had the original installation instructions, and it did not take very long at all. I had a coupon to waive the $59 service call, and I appreciated that, but for this to be over $120 seemed a bit steep for a few minutes of actual, very light work requiring no parts at all. The actual service they performed was what I would expect, I guess, communications left me wondering if I had hired them or not. By the day they showed up, I was actually getting ready to call someone else. I had heard the secretary was on vacation, and I hope they pay her well because I think they are pretty lost without her!

The technician was several hours late.

The tech was very knowledgeable, and efficient.

Good service performed in a timely manner and by a competent service professional. I would hire them again.

Nothing

Fast, Dependable, and affordable they beat my other quotes by $1500+

Able to come fix my problem quickly and efficiently.