Pioneer Plumbing and Septic

They were very professional!

When i put the request in, they responded and were actually able to send a person at the time that was most convenient for me. David arrived exactly on time, and he was very courteous and I could tell immediately that he knew what he was doing. All my jobs were done to my satisfaction. What a relief to get all these plumbing issues fixed. I can say David did an excellent job. I would definitely use this company again and would refer them to friends.

Worked through some issues due to the age of my house and still got the job done to my satisfaction on the same day.

Responded quickly, very professional, great service.

Prompt.

On time, gave a good rate and performed a great job

Professionalism.

I needed a water heater replaced. I was interested in a tankless heater. I called them at 8:00 AM and asked if they could accommodate. They said absolutely. They asked did I prefer morning, 8:00 - 12:00, or afternoon. I said morning. They told me it would be about 10:00 and they would call me when they were 30 minutes away. At 11:30 I called them. They told me I was next on the list. fAt 12:50 they called me, 30 minutes out. At 1:30 they showed. I explained what I wanted and he said great but he would have to get someone else out to talk about a tankless heater. That guy got there 15 minutes later. He gave me an estimate, it was high but I thought within reason. They drained one tank and left telling me they were going to get all the parts together and be back at 9:00 the next morning. This morning at 9:36 they called, 30 minutes out. They got here after 10:00, drained the remaining tank and removed them. At about 11:55 the installer told me he needed to get some parts and would be right back. At 1:45 I called the company asking where he was and what was the estimated finish time. â He is right around the corner. He only has about 30 minutes worth of work to finish at your house. It is now after 2:40, no installer. He has been gone longer than they worked this morning. My advice is to be honest with your customers and if things about the job change, communicate with them. This was a $7200 job. I donâ t know if they were equipped to handle it. They are nice people, courteous and professional in their manner, but I would not have hired them if I had known they were not going to be honest and communicative. I should have realized that after day 1, but they are nice. Hopefully there are no problems with the unit. I am not optimistic at this point. Update: The installer returned about 2:45 and apologized for being gone so long he had to **get a lot of parts**. The 30 minutes of work took. Well, it is now 4:00 and he is not close to finishing.

Honest, hard working, dependable.

fast service great quality