Groundworks

Stephen was outstanding! He was thorough, pleasant and answered all our questions.

The installation team of foreman Edgar, CO Shawn, and installers Ricardo and Randain were amazing! They were friendly, courteous, respectful, knowledgeable about their system, and very hardworking. They went above and beyond by completing my installation without cutting into my floors as was previously planned. They demonstrated outstanding teamwork and Edgar showed great leadership in leading by example. They are the main reason I am, and will, recommend complete basement systems. Clint Campbell that did the initial inspection was also very friendly and knowledgeable. The installation team is an asset to the company. Professional and excellent customer service. Great job, Edgar, Shawn, Ricardo, and Randain!

Edgar , Parker , Shawn, Raindain- worked very hard all day to install a sump , basement drain system and fix outdoor drainage - they were professional, courteous and kept the area clean. Thank you

IMPORTANT UPDATE FOR THIS REVIEW: Scott at Complete Basement Systems reached out to me after reading my initial comments (below). He worked with me to resolve the situation and I am pleased to say that, after becoming aware of my concerns, this company has provided truly excellent customer service! Thank you, Scott, for your attention and follow up. *****Review updated to 5 stars all around! ***** -------------------------------------------------------------------------------- The field inspector was great and explained the work that needed to be done on my driveway and sidewalk. The team arrived ahead of schedule and went straight to work. Concrete repair looks great, but LOTS of splashed residue on my front siding and windows that quickly turned into large dark spots. I emailed the company, along with a few photos, to at least find out how to best deal with the stains and heard nothing back even after 3 attempts. Absolutely no response. Zero calls. Zero follow-up emails. The work quality and initial inspection/quote process of this company are great. The courtesy of their team members is great. The collateral damage, at least in my case, was substantial. Follow-up customer service after the job is complete is really terrible, as in apparently non-existent, and it will most definitely affect my willingness to recommend them to my contacts, even though the actual concrete repair was well done.

From start to finish this was an easy, anxiety-free project. As determined previously by an engineer - my foundation had settled minimally in its 67 years. It had grown some external cracks that looked alarming. In thinking about selling my house in a few years - I knew the cracks might be a deterrant to prospective buyers. My main objective in having Complete Basement Systems come out was to have them assess the health of my crawl space - but mainly to fill and seal the external cracks. Their salesman was kind and easy-going. He explained the benefits of having my crawl space cleaned out and encased. (Yes, he said, they'd fill the ugly cracks, as well!) I absolutely hated my nasty, dark, dusty, cobwebbed horror of a crawl space - so it made sense to sign up for the whole project. The team that came out was courteous and thorough. I had no idea how much trash was hiding under the years of accumulated dust. They brought out enough trash to fill a bedroom to the ceiling - and they hauled it all away. In spite of the magnitude of the job, they were able to complete everything in one day. Now my crawl space is encased in a thick, durable white composite sheeting that will make it easy for me to actually start storing things there. And those ugly, external cracks have been sealed and are nearly invisible! Many thanks to Complete Business Systems and their extraordinary crew for a job well done!

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Courteous and reliable. Excellent work lifting our concrete patio. Delivered everything they promised. Best product, Best warranty, Reasonable price.

Horrible.Painful. Salesman Daniel had CMH concrete out to dig a trench and pour concrete. The first day, Saturday, Efren supposed to show up at 11 am. Does not show till6pm.Monday shows up at 11 am, does not have a wheelbarrow to move dirt. Tuesday shows up with no grinder to cut the rebar. His crew did not know how much concrete to put in the hole. Charged me an outrageous price because that is what Daniel told them to charge. Complete shows up the next week. First 3 days I checked on them frequently and took pictures of their work. Wed. night, after they left, I saw a steel bar sticking out of one hole they had put a helical in. Roje, the foreman, had used MY steel 6 pike, without permission, bent it so badly it was destroyed, jammed it down the hole with his excavator, with the intent of covering with concrete the next day so I would not know he would wreck it. He did not have the guts to tell me. Inexcusable and reprehensible. But I caught it and took pictures. Friday I found Modelo beer bottles. They had been drinking on the Jobsite! Then they were going to charge me $1400t for a 26; 6x6 steel angle they did not even put in. It took me 4 calls to CBS to get an updated final tally of charges. I would not recommend these guys to shore up a foundation on an outhouse. No integrity for the crew, exasperating experience from start to finish. But they get their money, so they do not care. The only thing good about the whole job was the engineer Dillon-- first class dude.

We recently had our foundation repaired. It was a very daunting, stressful situation - especially thinking of the total cost. Complete Basement Systems provided an excellent quote for both short term and long term solutions while staying at a reasonable price. The crew that did the actual repair did a great job and were very professional. As far as customer service, it could’ve been better. We were put on the list to complete our project sooner if time opened up. However, we were only given 1 business day (not even a filled day) notice. Also, while I put the caller on hold to see if we could adjust our schedules with such short notice, she proceeded to tell her CO-worker how crazy it was the SHE was put on hold. I didn’t appreciate that. Also we received various calls throughout the process and most of them were towards the end of the business day. This is fine, but it does take longer to resolve issues when notified at the END of the day without an opportunity to call back to resolve said issue. Overall, good experience. I’m happy with the end results.

This company is top notch with very professional workers and courteous reps to give you an estimate. This was by far the BEST job for the money. It was 6 times LESS than Applewood. Yes, I'm not kidding. You will not be disappoint!! Thank You Complete Basement Systems!!