Empire Today - West Palm Beach

On June 27th their sales rep came to my house to quote me on my floors. I needed tile installed downstairs, laminate upstairs, and carpet in two upstairs bedrooms. At this time I had already taken out the old carpet, so Joe saw the condition my bedrooms floors were in. Plus he saw that downstairs I had laminate floors over existing tile. To install the tile they would need to remove the existing tile. After a lot of back and forth we agreed on $20,000 to redo everything. On the contract it said $21,700. I argued with him for a minute that I was not going to sign anything until it said $20,000. He assured me to not worry about it that he had to file a change order to get the $1,700 removed and it was not possible to do that on the Saturday. I was hesitant but signed the contact and paid in full the $20,000 at that time. The next week their tiles guys came out. After looking at the floors for 30 seconds they stated that I needed to pay them an extra $3,500 otherwise my floors would not be raised to the proper height after they removed the old tile. I tried to call my sales rep Joe Klein several times and he never picked up. I paid them the $3,500 because I wanted the floors done properly. They actually did a good job installing the tile floors. Next up was the laminate floors. These guys came out and again, within 30 seconds of being at my house advised that I would have to pay them $400 extra to level the floor in 1 room and fix the risers on the stairs. The sales rep Joe saw the conditions of the floors when I received the quote. He never said anything about needing to level the floors. After some back and forth with the installers I agreed to pay them the $400 and they installed the floors. Finally we get to the carpet installation. The laminate floor guys had already advised the company that they would have to do some leveling of one of the bedrooms. The leveling was the exact same amount as the other room that they had previously leveled. The carpet guys actually brought 4 bags of self leveling. When they went up to the bedroom they were just going to start installing the carpet and do NO leveling. I stopped them and asked what about the leveling. They said that they were not planning on leveling and it would be an extra $750 to level that room. Mind you that the other room that had the same issue was only $200 ($200 of the $400 was for leveling the other $200 was for the stair risers). At this point I was sick of being charged more anytime they did anything. I tried to call their office and was on hold for about 15 minutes before finally just hanging up. I tried speaking with the carpet guys again and they said there was nothing that they could do, so I just told them to leave. I then called in an waited for 40 minutes to finally speak with someone. I advised that I would be happy for them to install the carpets and would even pay them an extra $200 to level the floors because that is what the other room was. They said they would have someone call me within 24 hours to discuss the options. After 48 hours I finally called back as I had not heard from anyone. When I called back they said that they were not going to do the carpet for anything less than $750. So I said I wanted to cancel the carpet, which was for $1,310.63. I spoke with a service rep he said I would be refunded within 1-2 weeks. In 3 days I received $327.66 of the $1,310.63. I called in to find out where the extra money is and they advised I was not owed anymore money. After going back and forth with the customer service rep she said someone would get back to me shortly with more information. After nobody called me for 6 days I called back in. I spoke with Eva who explained that the issue was the Sales Rep Joe never filed the change form. But she assured me she saw the notes on the account and I would be refunded. ...

The gentleman that came to our house was a real salesman and not in a good way. It seems Empire only sells Mohawk as those were the only samples he had. He did not have a lot of bright colors and seemed a little lost when I did not like anything he had. They are expensive also. He gave some advice and information that was unsolicited, which makes me question if it is accurate. It may have been, but I am not sure.

I liked the quality, the employees, they were prompt and although we had a little dispute they easily had the problem taken care of Howard G

Very professional and honest quote with quality Carpet. Thanks a Million! Constance @ www.CountOnConstance.Com

I have received very poor customer service from Empire, starting from the moment I signed the contract and paid a small down payment on the project. They failed to show for the first appointment on 11/15/19. Since then, they still have yet to show to begin work. They claim they do have no control over what employees are available when. They had us prepare our home for the work including unplugging appliances, covering food, cabinets, furniture, and more, and even taking time off work for appointments with no one showing. They can not commit to make up appointments, honor promises, and after speaking with a manager are not able (or willing) to offer any remedy to honor the contract, or compensation for the high level of stress and inconvenience. And it would be at this point just as much an inconvenience to hire another company and start over. It has been over two months, and there has been no progress.

I Hired EMPIRE TILE and they did a great job in installing tile .The crew was pleasant and clean.Did a great job.Would hire them again

very happy with the product very very happy with the installation and the people that I work with got a very good price I am recommend them for anybody thank you

The installers were great

The price was great. Carpet looks great. Initially there were manufacturing defects in the rug, but Empire did a fantastic job in quickly resolving the issue. Very happy.