Heritage Home Service

Brought in Heritage for boiler piping installations and natural gas piping under an FHA rehab loan, where I needed an official quote for the work to be done to give to the bank, who'd then release funds to complete the job. The quote they gave me seemed pretty high, but I went with it figuring I'd have quality work. Right off the bat they left me in a bad position, having quoted me with the installation of 2 radiators in their price I brought to the bank, then explaining to be once the work started that it was a typo in the quote and that I'd need an additional $5k for two radiators, which was completely ridiculous when I'm finding used ones on the internet for $50 a piece. They started off with the natural gas pipe installation, which was done well but in the process they found some dust on a shelf in the back they believed to be asbestos, so they capped the piping and left immediately, requiring me to bring in a company they work with to inspect it. I did, and the professional asbestos inspector recommended I just vacuum it up myself and passed this recommendation onto Heritage. They refused to accept this, demanding we have the entire basement sealed off and scrubbed. This delayed me 2 weeks as we had to give proper notification to the state, and cost me about $2k. In the time in limbo I developed a water leak in the 2nd floor bathroom and called them in to fix it. They refused to enter the house until after the asbestos removal, expecting me to wait 2 weeks to fix the water leak. I ended up bringing in another plumber to repair the water leak, and had them do the boiler piping install as well, which was nowhere near the dusty shelf in question. I then wanted my money back for the boiler installation they took payment for but were no longer doing (for a fifth the cost I might add), which ended up requiring me to call them every other day or so for a month before they finally gave me the money back.

Showed up when they said they would be here which is important to me.

Amazing company!!! Fast service too!!!

Job was done well. The technician was very nice with good communication skills.

He came right away even earlier and he was very straight forward. He assessed the damage and gave me advice on how to proceed.

The technician that came out was very knowledgeable and efficient. He solved the problem with my AC unit and gave me some helpful tips on having it run more efficiently and keep running. I was very pleased with the service we received.

In over 49 years as a homeowner, Heritage Plumbing, Heating & Electrical is the most professional company I have dealt with. Their personnel who came to my home were professional & skilled. They arrived on time went right to work & answered any questions I had. Heritage is now my " go to company".

On time, very professional, did above and beyond for work, speedy, and honest

Josh was on time, called ahead indicating arrival eta, was friendly, courteous, neat and professional, answered all my questions and provided useful suggestions. Was also able to complete additional unscheduled work. I most definitely recommend.