Heritage Home Service

Heritage rearranged schedules so that Floyd would be able to do this project. I've had him 3 times and he is a pro. I am sure other plumbers are good at heritage but a plumber to me is like a doctor. Keep up the great work Heritage and your customer service was very kind in satisfying this customer. Management I'm sure was also involved in keeping this customer happy.

As always a pleasure to work with Heritage, been with 20 years, and never a problem. Matt S was great.

They worked with me on price and I still got my central humidifier too! I got everything I wanted and they installed it the day after I signed!

Great work! Everything was quick and efficient. Nathan was professional and fixed a lot of problems my prior contractor and his electrician had left to me.

Quick response.

I hired Heritage to remove 2 very old gas furnaces and replace them with one high-efficiency unit, as well as adding central air conditioning. Our initial Heritage contact was Dexter, who spent over 3 hours getting all the precise data he needed to size the appropriate unit for my home, as well as answer the 1,001 questions I threw at him. On install day I had the pleasure of meeting Don and Mark. They were prompt, friendly, and courteous professionals. On each day of the installation they worked incredibly hard and kept me up to speed with every stage of the project. As with any big project, things never go completely as planned, and when a part in the new furnace proved faulty, Don and Mark went out of their way to apologize (although it was beyond their control), and made every effort to get the necessary parts quickly so they could resume the job. By the time the job was complete, the guys cleaned up thoroughly and left my utility area cleaner than when they started! And even though I asked another 1,000 questions when the job was complete, neither one of the guys made me feel they were rushed...they did not leave my home until I was completely satisfied. Sure, I got quotes from some of the "big box" home centers, and yeah, they were cheaper, but I truly believe you get what you pay for. In this case, I got a high-quality installation and the peace of mind in knowing I have a strong company that will stand behind their work in the future. Thanks again to Dexter, Don and Mark on a job well done!

Tyler and Nate W were super professional. They are great communicator. As a home owner, I got valuable information with the new Amana natural gas furnace installation. We lived in Lexington and they have to drive through morning commute traffic down from NH two days in a row. It took him 3 hrs to get to my house Friday and they are just as happy coming over here to finish the work. Great attitude and great clean work.

I really like Heritage's apprenticeship program. It's a great way to offer training and possible employment. Dustin did a great job and is a quick learner, always looking for ways to strengthen his skills. We are always happy to hire Heritage.

William M. and Dustin T. installed a new hot water pump. They were prompt, professional and courteous. I never have to worry about my home repair work when I go with Heritage.

The customer service was on point from the phone call I made to schedule the appointment through Ben leaving my home. I was told someone would be with me between 8 and 10 am, Ben showed up at 8:15 and was finished and I had water again by 10:30. He was polite and professional, he explained everything that he was doing and where we would incur additional charges and why these steps needed to be taken. I was very comfortable having him in my home and his presence did not prevent me from getting on with my usual routine.