JES Foundation Repair

The young man who did the work was excellent. He was polite, and so well mannered which is rare anymore. My husband and I were impressed with the work he performance and wanting to do his best!!

Jordan Cook came for a service call today to install a water alarm unit. He was very professional, showed on time and contacted me prior to his arrival to let me know when to expect him. I give him 5-Stars !!! Keith Hobbs/Lime Hill Baptist Church

I looked at a few companies before hiring JES to encapsulate my crawl space. The sales guy who can to the house was extremely slick - seemed knowledgeable, presented a thorough power point complete with videos and I felt educated. He told me why their product and service was better than the competition. Additionally he convinced me to an add on cost of securing a joist in the crawl space which he said would solve my sticking pantry door in the kitchen and some cracks that had appeared around several door frames. That day in February I gave him a check for $2,000 - even though I was told the work could not be done until April. April arrived and generally JES was good about being here when they said they would. The crew that arrived was professional and I thought they did an excellent job. Overall I was happy and the process went just a the sales guy suggested it would. Four months after the job was complete - my kitchen started to smell musty - and my floor in my kitchen started to buckle. So I decided to venture into the crawl space. To my shock - the very expensive dehumidifier that they installed had its chord bundled up and it had never been plugged in. I was stunned. For four months - nothing was working. I called JES immediately - it was a Saturday - however I thought I would hear back from them on Monday but did not. I called again on Tuesday and finally on Wednesday I got a call back. They sent a crew that Friday to take a look at the crawl space. The crew that arrived confirmed that indeed the dehumidifier was not plugged in and they said someone else would be in touch I have called repeatedly to speak to someone and have yet to receive a call back from anyone in management. The problem was pushed down the ladder to a superintendent who has done the best he can to mitigate the situation but it has been made clear that I will not hear from management. The superintendent will now ensure a new outlet is installed which was apparently my responsility all along though this was never communicated and I have been told that I shouldn't expect to hear from management. The lack of attention from management goes against everything the slick sales guy said set them apart from other companies. To leave the superintendent to deal with this and for the company to assume no responsibility for the kitchen and the buckling floors is shocking. My only option at this point is to proceed to small claims court where perhaps I'll finally get the attention of someone further up the the chain. The company makes it impossible to reach anyone there - you have to go through the 888 number. I'd do some serious homework before you even consider hiring this company.

The guys Devonte. Rasheed, and Rod did a masterful job installing my basement drainage system. Not only were they professional, they were knowledgeable, informative, polite, and friendly. I am very pleased that JES has such dedicated workers.

There were 3 crews in total , 2 project . The crew of Orlando b, Jordan r, zack ball,Harold , and Terrell f, and super visor Jonathan g, The crews that showed up were very knowledgeable and accommodating with assistance the special circumstances at my sight , they worked quickly and cleanly and got the job done.

I was very satisfied with the work performed today by Zach Battiste And I appreciated him being on time.

The crew member of treyquan c ,Terrell f, John r, Ethan Thomas, were excellent first day, explained each step, this review was not given it was earned , I recommend this crew to anyone looking for service.

Zach Battiste provided excellent customer service! Great job!

The guys that cleaned out our crawlspace and treaed the mold were awesome. Professional, hard workers, thorough and pleasant! Thanks Montola, Thomas and Justin!

Orlando and his crew were very professional and courteous. They had to take concrete and took every precaution to ensure the mess was kept to a minimum. End result was a great looking job.