Ned Stevens Gutter Cleaning & Installations, LLC

They did a great job cleaning out gutters. And they cleaned up all the debris. Highly recommend and the price was competitive.

He was quick and efficient.

Easy to deal with.

So I hired them but couldn't get a clear response for when they would come to do service. The problem was I filled out this form on Homeadvisor and someone calls me on the weekend to say that they will be there Monday or Tuesday weather permitting. So today being Tuesday I just wanted an update. I call customer service and sit on hold. The rep comes on and I said hi I would like to know when you guys are planning on coming to my house. She says weren't you listening to our recordedmessage when you were on hold, it said weather permitting we cannot control the weather must be over 38 degrees (you knot the company line). So then I said yes I know you cannot but do you have an idea because the guy who called me told me that it would be Monday or Tuesday. She said oh that was never said, we record all of our calls so I can check that. (As if I was lying) I said Oh please do yes please check the recording (shocker, she didn't check it) Sidenote: I thought homeadvisor takes the customer service that their members receive seriously and this woman just told me that I should have listened to the recording and that she will go check my phone call WTH? So then while on the call I am checking the weather and I state so it will be sunny and over 38 degrees all week can you give me some sort of timeline, she's like no.. Starts mentioning the company tagline again how they have been here for over 50 years and how she has worked here for years and that we can't control a snowstorm that happened in November. So I said so it could be weeks before you come out? Then she said we provide service weather permitting. So she told me that she could refund me my money and I said yes please do that. Because they had already charged my card but couldn't tell me anything about when to expect them. The best part is her asking me to reconsider once I mentioned that I received a call after a project request on homeadvisor it wasn't like I found you and now am complaining and in my head I was like after all this attitude you want me to reconsider? So since they listen to they apparently record and listen to their calls, please listen to both of them and you will realize how accurate my review is. So I wouldn't deter anyone from using this company. I am just sharing my experience because I do put great value on all reviews on this site. If timing is not an issue for you, please use this company. However I was trying to get this done befor a big snowstorm and the inability to give me a specific day or week wasn't enough for me. Actually I would have been okay with that if it weren't for the attitude.

very courteous.

Very good service. Didn’t even know they were there and don’t need to b home when they come.

Came in, got the job done and assisted with another need i had.