Pro Platinum Heating and Cooling

All the guys at Pro Platinum were great. The price was great and the service was completed very quickly.

Honesty

The service men installed a new furnace and a/c unit but failed to cover a rather large hole in the du twork that had been left from my previous unit. The warm air from the furnace was blowing into my basement, not the living areas. Took them 3 days to come out and patch the hole.

They were there the same day and completed project, did a great job! Life long customer!

He was here and did what I needed to get heat into my house. THANKS!

On 7/15/15, this Company installed a completely new HVAC system which we could not have been happier about at the time. I wrote several glowing reviews due to the exceptional experience. The furnace was never tested due to hot weather at the time of installation so after a very cool night last weekend I tested the Furnace. It only blew cold air and did not shut off from the thermostat. I had to shut it off at the unit in the basement. The owner, Aaron, had indicated previously that they work totally paperless and sent all of his communications to me via email so I used this same method to inform him of our issues. In the past I have had suggestions via email for trouble shooting issues by other Companies that resulted in me being able to resolve the problems myself. I schedule most all appointments of every kind via email now that we are in the tech age. It was a Sunday so I didn't expect a response until the following day but Aaron did reply that same day. Aaron sent a 1 line reply that offered no solutions. This went on 3 times the same way until I finally sent an email expressing my disappointment in his rude, 1 line responses that offered no solution of any kind. I will admit that I could have handled my frustrations with him better but by this time it was Monday afternoon and I had not received an answer to my latest email asking what we should do. I got another snippy reply that if I wanted an appointment, I needed to call but that wasn’t until my 4th email to him. So I called and as always, he answered. This is when it became very clear that he was just being rude but I did not understand why I was being treated so poorly. I still do not know if he was just annoyed at my emailing on a Sunday or if it was because they needed to come back out without getting a check, or both. I am saddened that this happened and am sorry if my emails were annoying to Aaron because that was not at all my intention. Why wouldn’t a business owner just tell his customer to call on Monday after the 1st email? An appointment was made for 9/24/15 and the owner Aaron came himself. I asked if he considered it acceptable to make a customer jump thru hoops by contacting him 5 times. He blew up and yelled at me the entire time he was here for emailing instead of calling. He told me never to call them again even though our contract with him included 3 years of free labor on warranty issues. I couldn't wait to get this man out of my home because of his bizarre, angry behavior. None of this had to happen and he was still yelling at me on my front porch when I gave up trying to explain from a customers point of view. He didn't want to hear it and kept blaming me. I found him a little scary so I just gave up and shut the door while he was still complaining that I emailed instead of calling. He never acknowledged that all he had to do after receiving my 1st email was to ask me to call. Many business's have automatic responses on their emails that all issu

This company is very professional and I was very pleased with their work. I had three other bids besides this company. Not only was the company priced better but was able to install the A/C sooner. I would recommend this company to others.

ProPlatinum was an excellent company. They were great friendly guys who more importantly did quality work quickly for a great price! I would highly recommend them to anyone!!

Contractor provided very good equipment and installation service.and stayed onsite longer than expected to make sure AC system was cooling properly. I would definitely hire Pro Platinum again. Dan Smith Lenexa, KS

The service was excellent. Professional,very knowledgeable, work with us on price, gave us information on how to keep from our problem reoccurring..i will be using them anytime a problem comes up and for yearly insepection and up keep so this problem does happen..i will use them for any problems that they can take care whatever ...thank you pro platinum