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Learn about our screening process87% Recommended
35 Years In Business
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Areas of Expertise
- Windows
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- Credit Cards Accepted
Reviews
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Showing 11-20 of 219 results
5.0
Vance G.
Winchester, KY
11/17/2022
Our installer was on the job at the time we agreed upon. He was very personable, knowledgeable, and did a great job. Our tub to walk in shower conversion has made life much easier and safer for my husband. We love it!
Response from Company:
So glad to hear this! Thanks so much for sharing your experience - the team will be thrilled to hear that the project is really making a difference for you! Please feel free to reach out if you need anything at all.
5.0
Gary H.
Lexington, KY
10/27/2022
Beyond all expectations!!! Highly recommend!
Response from Company:
Thank you, Gary! We love to hear this, and will be sure to share your high praise with your installation team!
5.0
Scott P.
Springfield, OH
10/24/2022
What a great service
Response from Company:
Thank you, Scott!
4.0
Michelle S.
Cincinnati, OH
9/23/2022
Originally quoted just over $13K. Salesman included a window kit for our shower instead of eliminating the window, but the installer said that the window was too large for the kit. So now I have a $10K shower that I cannot use because of the wood trim on my window.
4.0
Michael D.
Louisville, KY
9/14/2022
Given our situation and having a small budget to fix and update two bathrooms in our fixer-upper home, this was the best option for us. Our installer Josh and his partner Johnny really do a solid, good job and we are very pleased with how everything turned out. After Josh and Johnny were finished, ImproveIt sent another one of their installers to put up our glass shower door. He came in, took one look at the installation and said he couldnâ t install the glass door because of the shower pan installation not being level. Going into this project Josh and Johnny did have to fix the subfloor in the bathroom to make it more level and remove rot due to a previous contractorâ s incompetence. The second installer didnâ t even get a level out to check and see if the shower pan (installed by Josh) was level. He just kept insisting that it was a bad install and that the whole project had to be ripped out and started over. After he left I immediately called the office and demanded to speak with management regarding this issue. I was escalated to the VP because of how pissed we were. The next day, I received a phone call back from the regional manager who stated that they were sending Josh and Johnny back out to my home to complete the job because Josh documented on paperwork and had pictures throughout the whole tear out and rebuilding phases, the rebuilding of the subfloor to make it as level as possible. When Josh returned to complete the job, for peace of mind, I had him show me (with a level) that the shower pan was installed correctly and that it was level and square with the floor. Indeed, it was level and the shower door was installed finally completing our project. So, if you are in the Louisville area, request Josh as your installer to complete the whole project start to finish.
Response from Company:
Thanks so much for sharing your experience, Michael. This type of feedback is truly helpful as we continuously update our crew members training. We appreciate your patience and willingness to let our team make it right, and Josh will be happy to hear that you are pleased with the final result. Please feel free to reach out you have any questions or concerns going forward - we will look forward to supporting your lifetime warranty!
5.0
Susan G.
Middletown, OH
9/13/2022
Only had to wait 2 months after contracting them. Otherwise very professional .
Response from Company:
Thanks so much for sharing your experience, Susan. Please reach out if there is anything we can help with!
5.0
Mark M.
Louisville, KY
9/2/2022
Excellent workmanship
Response from Company:
Thank you, Mark - that is great to hear!
4.5
Melissa M.
Dayton, OH
8/10/2022
Provided quote, exactly the final expense. Great installation crew.
2.5
Anne P.
Dayton, OH
8/9/2022
My financing got screwed up and nobody tried to help me. My 6 months of no interest started after 30 days. The finance company said they would not do anything about it and I did not get any help from the remodeling company. I ended up paying twice as much as I should have after being told that the deal would not be good once the salesman left. Should have gotten more quotes.
5.0
Jennie M.
Circleville, OH
8/4/2022
From start to finish, very courteous and easy to work with. They explained everything along the way. Also, they made sure we got items put where we wanted and if it was more efficient a different way they explained why. Still giving us the option of what we wanted. Cleaned up after themselves! Thank you, Eric, Mark, Tim and Sebastian!! Highly recommend Improve It.ð  Â
Response from Company:
Thanks so much for sharing your great experience, Jennie! The team will be happy to hear that you are pleased, and we are happy to help out with any questions you have in the future!
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