LeafFilter Gutter Protection

Cool

A bit expensive but good and quick sevice

LeafFilter offered exactly what I had looked for, but not found elsewhere…namely a system that separates my gutters from the remainder of the building. I live in a duplex and wanted a product that would prevent debris from my gutters from passing to the other half of the building’s gutters, and vice versa. Now, regardless of what my neighbors do or don’t do with their gutters (maintenance or protection-wise) my gutters and downspouts will not be clogging.

The sales representative listened attentively, shared a comparison of the Leaf Guard to competitors products so I was able to verify what my research had shown. First thing we discussed is the installation of copper gutters and leaf filters for new and existing gutters. He confirmed they could do both, the color for the filter would be bronze to ultimately match the gutters. They were able to schedule the installation within a few days, the crew was professional and quickly began the gutter installation. When I went out to check they had already begun, I explained to them that these were not the correct gutters, they were brown not copper, they couldn't help me with that and kept installing the wrong gutters, I called the main number and the supervisor quickly called back, but the majority of the gutters had already been installed. My warning to anyone using them would be to have them show you a sample of all components, since mine were copper the salesman showed me copper screws and said this is the color of the gutters as well. I have no idea how I ended up with brown since color was not part of the contract, nor was I given an opportunity to look at colors if they couldn't do the copper. I can say everyone I dealt with have been professional, they were quick and efficient and the gutters are of high quality, but at the end of the day I did not get what I wanted.

Easy, everything went as expected, saleman did his walk thru, and after we set down, and went over it all, I was sold over the mention of the 6" gutters. After talking to other company which never mention 6" guters.

I have nothing to say.

The installation of our gutters was great from start to finish.

They want their money more than to know your satisfied with the job. Noticed gutter leaking after installation, had to get a service tech. right from the start.

UPDATE -It is May 11. May 3 I was told that Customer service would contact me by the end of the next business day. I have not been contacted. I want these gutters removed from my house and my money refunded I am very unhappy with my gutters and leaf guards. They were not installed to the level that I expected and paid for. The support and service has been terrible. Timeline: April 13, 2023 Sales pitch - Jerome is a great salesman. Very convincing. I agreed to pay a price that was twice your competitors because I was convinced that this was the best system. I met with 5 different vendors, and did a lot of internet research. Leaf Filter was last and convinced me at the sales pitch that this was the perfect solution despite the inflated price. April 14 Install began early. I asked about the angle at which the gutters were installed. Was told that the installers had levels in their pocket, but could do it by eye because they are so experienced. Two 40 foot plus gutters were installed only angling down to one downspout, despite the sales agreement that specifically noted two downspouts based on that length. At my insistence, the second, promised downspout installed on each of the two long runs. Did not change angle of gutter to accommodate. I observed that some of the gutter guards had collapsed and were lower in the back of the gutter than the front which would allow water to run back and leaves to flow into the gutter. Told that this happens and not to worry about it. Installer reached in and pulled up the guard section I noted and used the friction of the screen material to hold in place. Told that this is a good solution. When I called Jerome to complain, was told that it is OK, because if they get leaves in them then the warranty will cover. Measured the fall of the gutters I could reach. with 6 foot level Very inconsistent, in some cases falling over 1 inch in 6 feet, well over an inch in 10 feet. This is too much. April 17 Called customer service, expressed displeasure. Told them that I was in Europe till the 22nd. Set appointment for the 25th for an inspector to come and review the install with me. April 18 Inspector arrives at my house. My wife calls me in London. I am forced to talk about the issues over the phone despite being clear that I want to be present. I ask for the appointment to be rescheduled for the date and time originally set (8am-12pm, 25th April). Technician agrees. April 25 No one from Leaf Filter comes for the scheduled appointment - although I took 1/2 day at work to be present for meeting. Called customer service, was told that they had someone there the week before so this appointment was canceled. Expressed my displeasure. Told that I would get a call from Manager. April 27 Receive call from Tex at Leaf Filter. Proceeds to talk down to me and explain (using a lot of repetition and small words) that I am mistaken and my complaints are not valid. Conversation becomes heated. Tex agrees to send someone to inspect the gutters on May 1. May 1 Inspector arrives. inspector agrees that there are not sufficient hangers holding up the gutters, so the leaf filters are not properly supported. Agrees that the angle at which the long gutters are installed is not correct. Agrees that the correct fall of the gutter should be between 1/4inch and 1/2inch per 10 feet. Tells me all of the low gutters are properly angled (although they are not). Assures me that Tex will be in touch to discuss their findings and propose a solution for both the missing hangers as well as the faulty angle of the installation. May 2 Someone from Leaf Filter shows up at the house while I am at work and does work on my house without my permission or knowledge. My wife discovers them as they are finishing whatever work they decided to do to my house, without my approval or permission. They leave. I have no idea what they did.

Great people to deal with. Professional and courteous. Took me through the whole process and what to expect. Installer’s were also prompt and professional. Good clean up and respectful of our property.