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95% Recommended

37 Years In Business

Company Details

  • Verified Licenses

Contact

Serving You Locally
Virginia Beach, VA 23464
http://a1plumbers.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Top Rated Professional
Elite Service Professional
Super Service Award
Best of HomeAdvisor
One Year With HomeAdvisor
100 Homeowner Reviews

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Emergency Plumbing Services 24/7 - Residential & Commercial
  • Water Heater | Tankless Water Heater - Installation, Replacement, Repair
  • Leaky Faucet Repair & Water Leak Detection
  • Toilet Repair, Sewer Line Replacement, Back Flow Prevention
  • Drain Clog - Clearing, Cleaning, Repair
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.7
505 Verified Reviews
  • 5
    440
  • 4
    42
  • 3
    8
  • 2
    6
  • 1
    9

Highly rated for

  • Quality
  • Value
  • Customer Service

Reviews

Write a Review
Showing 1-10 of 505 results
4.0 Beata R. Yorktown, VA
6/17/2024

Disappointed that installed new water heater had less efficiency that my old one, and I wish I was presented with other energy efficient options

5.0 Anna M. Newport News, VA
6/13/2024

The technician was polite, friendly and very quick with the service. I will use this company in the future.

1.0 Eric G. Stafford, VA
6/12/2024

Their labor rates were not disclosed until after the work was complete. technician shut off water to washing machine and forgot to turn it back on after work was complete. Originally called or sump pump work which didn't happen and still have not received an estimate

Response from Company:

Hi Eric. We're sorry to hear that you had a negative experience with our team. We would like to discuss your experience with you and determine what we can do to make things right. A team member will reach out to you soon.

5.0 Darrius M. Fredericksburg, VA
6/11/2024

Excellent service! The job was finished in a few hours and the price was very affordable. Thanks for the help

5.0 Richard K. Virginia Beach, VA
6/8/2024

I have used them twice both times they took care of the issue.

4.0 Linda S. Williamsburg, VA
5/31/2024

James was greatâ courteous, professional and efficient

Response from Company:

Hello Linda! We're glad you had a great experience and appreciate your review.

1.0 Christopher C. Suffolk, VA
5/22/2024

I scheduled an appointment on Thursday and a technician came on Friday to conduct the initial inspection for my broken tankless water heater. I paid for this service and paid 20% of the deposit for the work on replacing my new water heather on Monday. I scheduled an appointment for Monday and took off of work to be present for the installation. No one showed up Monday so I called to get a status and was told I didnâ t have an appointment since I hadnâ t signed a â customer agreementâ form but had already paid $600+ for the initial visit and deposit for the installation of my new water heater. Apparently someone was supposed to call and confirm but didnâ t. When they did finally come they had the wrong water heater and had to come back a different day. Not once did someone call and update me or give me information about services. I had to call and attempt to get ahold of someone. The bright spot with A1 was definitely the technicians who were all outstanding and had amazing customer service. The management or supervisors that schedule appointments and â assistâ when you call? Unreliable at best and say they will call but then donâ t. I personally wouldnâ t recommend to friends or family to use this company after my experience and lack of customer service.

Response from Company:

Hi Christopher. We're sorry to hear that you had a negative experience with our team. We understand how frustrating this can be and we apologize for the inconvenience. We would like to discuss your experience with you and determine what we can do to make things right. A team member will reach out to you soon.

4.0 Melissa G. Norfolk, VA
5/18/2024

Service was speedy. I liked the check up call I received and that my service has a warranty. This came in handy as it needed to be looked at again. Customer services was okay.

Response from Company:

Hi Melissa. Thank you for leaving your feedback. We pride ourselves on our quality and customer service, and we're sorry your experience with some of our team members was less than satisfactory.

4.0 Calundra F. East Case, VA
5/1/2024

Very professional and took time to explain. This has been a very trying experience with becoming a new homeowner. Loved their dedication to helping this disabled veteran!

3.5 Richard M. Williamsburg, VA
4/26/2024

N

Showing 1-10 of 505 results Showing 0 of 0 results
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Photos

A1 Sewer & Drain Plumbing & Water Heaters
Toilet Repair
6
Faucet Repair/Replace
3
Sewer Line Repair
3
Gas Line Install
Garbage Disposal Install
3
Tankless Water Heater

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