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10 Years In Business
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- HVAC Service and Installation
- Plumbing Service and Install
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Reviews
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Showing 171-180 of 232 results
4.5
Ricardo C.
Glen Allen, VA
9/13/2018
Bell Cow was prompt, courteous and knowledgeable.
3.5
Margot R.
Fayetteville, NC
9/10/2018
I hired Bell Cow to repair my AC, which was blowing non-cool air during a heat spell. Bell Cow charged me $80 for their initial visit but did not yet do any work to repair my AC. I requested they prepare an estimate for fixing the AC. I haven't received an estimate in writing for fixing my AC. They wanted me to replace my AC instead of fixing my current AC. I discovered that by raising my house's temperature setting of my AC by five degrees (allowing my house to be five degrees warmer than its usually chilly temperature) during the hottest heat spell (96 degrees every day for a week), that that simple (and free) action solved my AC problem; the AC is working fine, cooling the house, and no longer tripping off in the fuse box. I solved my own AC problem / fixed the AC myself. I thought Bell Cow was going to contact me to schedule someone to come out and see my house's AC and electrical systems to see the actual cost (cascading cost effect) of replacing my AC, but I haven't heard back from Bell Cow on that, either. I guess if you ask me if I would refer this company to others, I'd say that I'm not sure. I appreciate that it's probably ideal to replace an old AC with a new AC if a customer has endless supplies of money and resources, but if a customer is on a budget and if AC replacement with a new AC causes extra electrical upgrade expenses and is not really necessary to cool the house, it is not worth it to me to do that. I'm not sure whether Bell Cow does good work or not because, though I hired them and paid them something to repair my AC, they haven't done any work yet and haven't given me any proposals / estimates in writing to do any work even though I asked for that.
Response from Company:
Margot, I've forwarded your information to our administrative staff to get an estimate scheduled for a system replacement. We understand the budgeting that would go into replacing an HVAC system, but we also want to be clear about the effect and longevity of any repairs made to an old system - repairs are costly, breakdowns happen more frequently, and combined with the inefficiency of an older system, more times than not it makes more sense to replace. That decision is obviously yours, and in the meantime we'll provide you with a free estimate on what that service would cost.
5.0
Jeffrey P.
Raleigh, NC
9/10/2018
good job. Came out next day to replace hot water heater
1.0
Beverly D.
Raleigh, NC
9/9/2018
I was without AC for 1 week. I really don't believe in this day and age of communication it takes 1 week for a part I needed to arrive. Plus I called them almost every day to communicate, well maybe tomorrow. Never again.
Response from Company:
Beverly, I'm sorry about the wait that you incurred to get your air conditioner fixed. When we initially diagnosed your system on 8/31 we placed the order for the parts necessary to complete the repair. In some cases universal parts can be used, but in the case of your system, OEM parts had to be ordered directly from the manufacturer (after verifying they weren't in stock). We promptly followed up on the status of your part with the manufacturer throughout the time you were waiting on the repair to take place. As soon as the part was received at the distributor, we scheduled and completed your install. I once again apologize for the wait you incurred, but many circumstances of the wait were out of our control.
5.0
Aaron M.
Holly Springs, NC
9/7/2018
Fast and responsive. Came the next day. A little pricey, but they got the job done!
4.0
David S.
Raleigh, NC
9/6/2018
good job
4.0
Kelvin D.
Garner, NC
9/6/2018
Bell cow Heating and Cooling customer service was great.
5.0
Melanie G.
Lillington, NC
9/5/2018
Great so far leaks not leaking any more! :-) They came out and finished very quickly!
5.0
Erin S.
Fayetteville, NC
9/4/2018
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5.0
Rashaud P.
Louisburg, NC
9/4/2018
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