DaBella - Billings (Roofing)

I can not and will not ever recommend this company. By far this is the worst encounter I've had with a home improvement project. The salespeople, Alex and Hailey, and the website sold me on family. I liked hearing that and was even ok with spending more money than my previous quotes because they made me feel comfortable and like I was a priority. I now know what they told me is false about family and wanting the best for me. All my siding, two dumpsters and a porta potty were placed on the street and I was given a start date and told it will take 4 days. The crew did not show & did not even call. Days go by and still no word so I finally call to get information. A rep named Arturo was confused, but said he would figure this out and call me back. He did not call me back. I initiated nightly phone calls with Arturo about the crew not showing. He told me three separate nights they would be out the next day and that they would even work through the weekend. They did not. Not once did anyone from this company attempt to be proactive or follow up if any work had begun. After three weeks of all supplies and equipment being delivered I now have siding on one side of my house and irritated neighbors tired of seeing the dumpsters and port-a-potty on the street. The police had even tagged a trailer as abandoned because it was here so long. The amount of money this is costing me I am shocked at how much leg work I've had to do just to get to this point. Do not expect open communication or to feel like family after you write that first deposit check. Please save yourself a boat load of headaches and give your business to one that truly will appreciate it. Good luck! Update- a day shy of the month mark and I'm still waiting on the final removal of supplies (final check was cashed quickly shocker).. They didn't reattach the light fixtures but they will trim them so tightly you can't get the mounting hardware back inside. But on the upside they did say I'd get a $100 gift card for the troubles. Way to add insult to injury dabella. Do not use this company.

they do great work. it just roofs they do windows bath / showers /gutters /house siding

Great customer service, excellent quality of work.

They did the job

Great value - fast turnaround time and they were very thorough.

I liked working with the company, the job was done earlier than planned and the results look great. I think the price is really high, but I will tell you in 45 years if it was worth it.

My wife and I are so excited for our new bathroom. Your reps were very professional. Helped us with our questions. The quality of your product sounds outstanding low maintenance high performance and great looking

DaBella Exteriors LLC As with every transaction there are checks and balances. Our subdivision was developed in 1972. Beginning last fall and into Spring four houses on the block had new roofs installed, plywood to shingles et al. A new roof for this year was in our budget. It was a matter of who. I had plans to ask the neighbors of new roofs. Perfect time for canvassing the neighborhood DaBella. The canvasser scheduled an appointment for a presentation which would take up to 2 hrs., depending on our level of interest. Tip : Have a calculator and verify the footage and cost, less discount and deposit figures. The notebook presentation, by Eddie and Asher, given thoroughly from front cover to back, did take about two hours. We didn't halt the salesmen and send them on their way since we liked the products, warranty and installation process as described and samples shown to us. The appointment included an inspection of the existing roof. My husband accompanied them as they went into the attic areas inspecting the roof from the inside. He's been in those areas several times throughout the years. I only crawled and duck-waddled rafters once, that was enough for me. The end of May and it's hot. Pictures were snapped and, yes, we needed new plywood to boot. We went over the cost and signed a contract. Before the appointment, I confirmed the bonding license was current to 2017 and active status. I asked for a copy of their certificate of insurance which was emailed to me a few days later, again current-to-year. Tip #1 verify the figures. We did. However, the salesman accidentally subtracted the discount figure from the roof base price when it should have been the deposit being subtracted. We caught that mathematical error a day after the full balance had been paid. After some calls to the salesman and customer service all was made right. A check refund for overpayment was mailed and received three weeks later. Be patient, accounts payable is what it is. Reminder: Be flexible. There's an incentive, the discount. Estimated installation date and completion date can go a few days beyond the estimated dates. In our case, contract signed end of May with installation done the last four days of July. Catch 22: It's totally up to DaBella's discretion. The "scheduler" is moving roofing crews from project to project, coordinating supply orders and dumpster deliveries, as well as the "fit-it-to my-timeframe" customer. The "gotcha" is if the customer alters scheduling and is not flexible, the discount is null and void. Roofing crewman, Francisco, and co- worker, Artemas, were punctual, polite, professional, courteous, diligent and conscientious. They were on our roofing project from start to end, four days. On the second day, however, three other roofers came onsite. Midway through with new plywood on full front of roof, one of the new guys informs me we need more plywood. Saying there is not enough to finish with what was initially the estimated footage