DaBella - Billings (Roofing)

This review is written before any work has begun. We met with two representatives in our home. They were very professional and knowledgeable of the roofing system. We signed a contract and financial agreement and are looking forward to the installation of our new roof. Our representatives were Lance Fagen and Bryce Bower.

The sales guys have You write a review before the work is even completed to get an additional discount. So at first my initial response was a five star, because the sales part went quite well (I thought). I was having them redo my gutters even though that was not originally what I had them come out to give me an estimate for. My old ones were Working fine they just definitely needed new paint. Need to paint the gutters and call it good , but By having a professional company do my gutters, it would be a better idea since it is exterior and I wanted to MAKE SURE the job got done correctly. They installed the gutters without me there. They broke my motion sensor light bulbs which they did not mention or offer to pay for. The gutters do not do what they are supposed to because they must have left a gap between the house and the gutter because the rain falls through behind the gutters . When I contacted their company to fix this they said it would be an additional $750 and they would require that I sign a release of liability on my roof. I stated I would not have done this project at all and it did not really even need to be done(my old gutters were working fine), but the sales guys assured me that they do a really good job and they are custom fit to the house to avoid leakage even without a drip edge or flashing . I refuse to pay the extra $750 so they offered to do it for FREE but still they are requiring that I sign a release of liability in order to complete the work. I contacted a lawyer and found this is an illegal practice so I will not be signing and this experience has been a nightmare! I'm hoping they will fix the problem like they promised me several times they would. I just can't sign "Release of liability" already shown they cannot be trusted.

While work on my project hasn't started yet I was so impressed by the professionalism and thoroughness of Trever and Nathan with whom I met, that I want to comment. They explained the product, scope of work, financing options and timing so I know what to expect. I'm confident the work will be completed properly.

The work is yet to be done. I met with RJ and Haz. RJ was knowledgeable and informative about the product. He explained everything with great detail and precision. He wasn't pushy or high pressure and I enjoyed our interaction. Haz was friendly and helpful. The siding that Dabella will provide for my home is a superior product and less expensive than the other options I've considered. Overall, working with RJ and Haz has been a very pleasant experience.

It's not a quick inspection. They take their time to make sure they do it right the first time.

The job was delayed due to snow, and took longer than was expected, but once it was done, it looks and works great!

To begin this review - The company, DaBella, took immediate action in follow up response for our consultation request. Thank you for not keeping us waiting! We live out on the coast and it usually takes several weeks to months for a response with an actual consult. At this time we have worked with Bryce Bowers and Dukens Surkin. The two gentlemen came and went through the entire process of re-roofing our home. They took their time and explained all the materials used in the project, completely down to the type of nails used! We were very impressed with the presentation. We already had previous consultations with other roofing companies. However, Bryce and Duken were by far the most thorough in explanation and answering our questions. We have decided to purchase our new roof from DaBella. Thank you gentlemen for your time and enthusiasm. We will be updating the review following the roof installation.

Jennifer Henry came out and inspected my siding. Then we sat down and discussed the inspection results. She pointed out a couple of things I had wrong then gave me a price. She also said that my siding looks in good shape and doesn't need to be replaced.

As of 7/8/17, I have only recently hired this company, no work has started as of yet. This makes my review based on the initial meeting only. The initial meeting was/IS LONG. I can see the need for this as they are very thorough and want to make the most of the experience. Answering all and any questions seems to be paramount. Of course everyone wants to make the sale, but Mike and Matt were very knowledgeable. They wanted to make sure I had every concern addressed. I'm looking forward to having a great experience with DaBella.

Have most of my windows either replaced or being replaced as well as two French doors. Windows are expensive but wonderful. Could feel a difference with winter and summer. Doors aren't the best. Got some warping on both and, if painted black, scratch easily. Though they have a great warranty, it's a bit of a hassle to get replaced. Their salesman, Jeff W, has been communicative and trying to help me so thus the 5 on customer service